Travel Patient Coordinator

$22-$24/hour Benefits

As a Travel Coordinator, you have the unique opportunity to ensure that Nuvia travel
patients are being taken care of and helping them with every step to get them into one of our
many Nuvia locations to help fill schedules and help patients around the country.

Responsibilities:

• Paperwork/New Travel Patients: Getting a new travel patient consists of several things to
  do: 3 day pump up texts, filling out new patient paperwork asap, adding patients to
  National tracker and Open Dental, and starting the medical clearance email.
• Virtual Smile Design: A virtual 30 minute Doxy call is scheduled by your assigned smile
  consultant to book surgery dates if the patient is good to get surgery within 6 weeks.
  Patients need to have received a “yes” from the local restorative Dr. being sent to.
  This call is jam packed with information! Reviewing paperwork, medical
  clearance process, collecting funds, travel insurance form, surgery week
  breakdown, and making sure they understand the importance of consent videos.
• Communication with Travel Patient: Travel coordinators will handle all communication
  with the patient until they walk into their center for surgery week. This includes calling in
  prescriptions, booking medical transport, answering any questions, communicating to
  local GM, and more. Travel coordinators will work closely with their assigned smile
  consultant regarding patient’s cases and finances.
• Medical Clearance: The number one priority for each patient is the medical clearance
  process. Getting the MRR signed quickly and getting records as quickly as possible to
  ensure your patient is cleared in time for their surgery week.
• Understanding the schedule: Because you are the person coordinating a travel patient’s
  surgery week, understanding the schedule will be very important in giving patients the
  correct guidance where to be and when. You will be scheduling all your patients, so
  knowing how to schedule effectively will be very important to the success of the
  schedule. Following the block schedule will be important in making sure the schedule
  flows correctly.
• Understanding Open Dental, Flex, CRM, Cliq, National Tracker, Medical Clearance,
  NOS
• Must be capable of having a hard conversation with a patient and managing them in a
  way that benefits all parties involved
• Anything else as required by your GM
• Daily EOD
• Training travel process when needed

Requirements:

• Work in-office at least 40 hours a week
• Demonstrate exceptional customer service, almost like a friend helping them
• Have high social intelligence to navigate complex situations with patients and local
  teams
• Be proactive to problem solve issues with the travel team that arise.
• Be able to have hard conversations with patients
• Understand and live by Nuvia company values.
• Good relationship with the travel team and your assigned smile consultants

Results:

• Happy and satisfied patients
• A happy, working relationship with your GM and travel team
• Feeling like you have done something to take care of people who truly need your help
• Changing lives around the country