What are the responsibilities and job description for the Front Desk Receptionist position at Nuvo Solutions, Inc.?
We are currently looking for a Front Desk Receptionist. This person will be responsible for managing multiple tasks in an office environment. Your expertise lies in your positivity, approachability, and execution abilities in a fast-paced environment. You are responsible for providing exceptional customer service by greeting visitors, managing phone calls, and performing administrative tasks to ensure the smooth operation of the office. You will play a critical role in the daily operations of the office.
About us
The people at Nuvo Solutions are passionate about their work and are driven by results and their values. Each and every day we strive for excellence. Our work environment is equal parts casual and professional. We’re serious about our business and delivering the best service to our customers, and we also make it a priority to keep things fun and exciting. We believe in collaboration, mutual respect, open communication, and continuous growth.
Our Core Values:
- Be Accountable
- Be Courteous
- Be Socially Responsible
- Always Deliver Quality
- Serve Others First
- Grow or Die
- Be Tenacious
Duties and Responsibilities:
- Welcome clients, visitors, and guests, determining the purpose of their visit and directing them to the appropriate location.
- Address visitor inquiries and complaints in a professional manner.
- Answer, screen, and direct incoming phone calls; take messages and schedule appointments as necessary.
- Keep call log of all incoming calls
- Submit support tickets to customer support for technical and other issues.
- Perform occasional clerical tasks such as filing, data entry, and maintaining records.
- Schedule and manage appointments for office services, such as HVAC and fire equipment maintenance.
- Maintain a clean and organized office environment, including sanitizing surfaces, emptying trash, and washing dishes, as needed.
- Restock office supplies and snacks and maintain an inventory list of all low-stock items.
- Manage, sort, and dispense incoming mail and package deliveries.
- Keep the front desk organized and presentable.
- Assist in planning and organizing office events.
- Notify and remind all parties of upcoming events, lunches, meetings etc.
- Basic facilities upkeep
Requirements:
- High school diploma or GED equivalent required
- Excellent customer service and de-escalation skills
- A strong understanding of gatekeeping
- Proficiency in Microsoft Office Suite or similar software.
- Basic understanding of administrative procedures.
- Organized and detail-oriented
- Outstanding communicator both verbally and written
- Ability to sit for prolonged periods.
- Capability to lift up to 15 pounds as needed.
Preferred:
- Associate’s degree in office administration, management or related field preferred
- 2 years working in office admin or hospitality management preferred
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $15
