What are the responsibilities and job description for the Experienced Veterinary Client Service Representative position at NVA West Frederick Veterinary Hospital?
Looking for a Dynamic Director of First Impressions to join our family-like Team!!!
Company Description
At West Frederick Veterinary Hospital we are an AAHA accredited hospital that employs the finest veterinary professionals to deliver the highest quality medical services while promoting a culture of compassion and advocating for animals.
The Client Service Representative (CSR) is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. Duties include: answering telephones, greeting clients, preparing patient files, receiving and relaying client correspondence, updating client financial records, diffusing negative client situations, and fostering client bonding.
Job Description
- The receptionist must be able to:
- Be flexible in attitude and work habits
- Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
- Perform basic computer skills, type 30 words per minute
- Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time
- Working conditions: May be exposed to unpleasant odors, noises and animal urine and feces. May be exposed to bites, scratches and contagious diseases
Qualifications
- High school diploma or equivalent
- 1 - 2 years minimum experience at a veterinary hospital
- Customer Service background
- Excellent communication skills
- Enjoy working in a fast paced environment where you'll need multi-task skills
- Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email
Additional information
As an employee, you will have access to a wide range of benefits, training, and career growth opportunities.
Benefits include but not limited to:
- Competitive Compensation Plans
- Mentorship / Training
- Licensing fees, CE and professional dues
- Medical, vision, dental, and more
- Paid-time off (full-time employees)
- Tuition reimbursement for Veterinary Certificates/Degrees
About the Employer: This hospital is owned and operated by NVA (National Veterinary Associates). At our hospitals, our Veterinarians make decisions about medicine and treatment choices. We are a fast-growing and an AAHA accredited veterinary hospital.
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Work Location:
- One location
Work Remotely
- No
Job Type: Full-time
Pay: $16.50 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $17 - $18