What are the responsibilities and job description for the Client Care Coordinator position at NVA?
Description & Requirements
Our goal is to deliver excellent medical care in a humane and caring atmosphere. In order to achieve this goal, all team members must commit to working together and realize that they are an integral part of a larger team. Every employee is part of a TEAM that is working together to provide quality patient care and exceptional customer service.
As a Veterinary Receptionist you will play a crucial role in delivering exceptional service to our valued customers. As a key member of our customer service team, you will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Duties:
– Politely greeting clients, answering phone calls, taking and passing messages on to appropriate team member; basic knowledge of computer systems; assisting clients with large pets or multiple purchases; quickly and efficiently assist clients with dropping off and picking up their pets; maintain the cleanliness and appearance of the hospital; assisting clients within the limits of our hospital policies, in whatever capacity necessary to maintain quality client relationships.
- Engage with customers via inbound and outbound calls to provide assistance and support.
- Demonstrate strong phone etiquette while handling customer inquiries and resolving complaints.
- Scheduling and checking in of appointments, surgeries, boarding and grooming reservations. Greeting clients and patients as they enter the hospital. Invoicing clients after their visit. Creating client/patient medical records. Educating clients about general pet care, heartworm and flea preventatives and pertinent services offered by MSAH.
- Collaborate with team members to deliver seamless service and exceed customer expectations.
Experience:
- Great communication skills.
- Experience in a customer service role, preferably in a fast-paced environment.
- Ability to multitask, prioritize, and manage time efficiently.
- Strong problem-solving abilities and a proactive approach to handling customer issues.
- Knowledge of Cornerstone is a plus.
If you are passionate about providing top-notch customer service, possess excellent communication skills, and thrive in a dynamic team environment, we invite you to apply for the Customer Service Representative position. Join us in delivering outstanding service that leaves a lasting impression on our customers.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 36 – 44 per week
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Uniform allowance
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
Education:
- High school or equivalent (Required)
Experience:
- Veterinary experience: 2 years (Preferred)
- Customer service: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Metairie, LA 70005 (Required)
Ability to Relocate:
- Metairie, LA 70005: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
