What are the responsibilities and job description for the Client Services Representative position at NVA?
Description & Requirements
Are you a Veterinary Assistant, Client Care Specialist with a passion for problem solving and helping others? Do you provide excellent care and enjoy assisting owners in making informed decisions on the wellbeing of their furry friends?
At Burnside Veterinary Hospital, we have the opportunity to have another energetic, enthusiastic, empathetic individual join our ever-growing team! As the first and last contact you will be the face of the clinic and essential in creating lasting relationships through effective communication and trust.
A healthy work-life balance is important to us, and your wellbeing matters; we want to support your professional growth in our industry while also accommodating your personal needs. In additional to a fun, welcoming environment, we offer flexible scheduling, a competitive compensation package with fantastic benefits (health/dental), CE and uniform allowance, generous pet discounts, paid vacation and more!
Proudly AFFP recognized as a Gold Standard Cat Friendly Practice, if you're ready to be part of a caring team or looking to learn more about our hospital, please visit www.burnsidevet.ca , or contact Zoe.Greening@nva.com
Job Responsibilities:
- Creating a warm and welcome environment by providing exceptional client care services in person, over the phone and through e-mail
- Triaging the need for emergent care
- Administrative duties such as scheduling, follow-ups on appointments, reminder calls, email inquiries, insurance claims, faxing, and the like
- Effective internal communication between clients and veterinary staff members
- Keeping a clean environment and re-stocking of supplies
What’s in it for you?:
- Competitive wage (based on experience)
- Comprehensive medical benefits, prescription, eye and dental care coverage
- Employee Assistance Program
- Fantastic discounts on animal services and products
- RRSP matching program
- Annual Wellness Fund
- Paid holiday closures
- Uniform and CE funds
- 2 weeks’ vacation annually, sick days
- Full time hours; mornings, evening, weekend shift rotations
- On-site parking, accessible by bus, and car
Skills and Basic Qualifications:
- Strong interpersonal skills with an emphasis on empathy and customer service
- Ability to multitask in a busy stimulating (sometimes loud) environment
- Work effectively as a team or on their own, with or without supervision
- Graduates of an approved Veterinary Assisting or Veterinary Office Assistat diploma program and animal healthcare background preferred
- Previous veterinary clinic experience preferred
- Previous client service/client care related experience required
- Existing knowledge of medical terminology and veterinary computer software systems (Avimark) an asset
