Multi-site Hospital Operations Manager - Oakland county

We are looking for an exceptional Multi-Site Hospital Operations Manager to lead 2 locations in Oakland County, MI!

We are looking for a people centric leader who blends their knowledge of veterinary medicine with a knowledge of personnel management and business acumen to implement strategic and data driven decisions. We have a well-established infrastructure of support staff who are looking for a skilled and dynamic operational leader to guide them to learn and grow beyond their expectations.

Ideal candidates for this role have previous operations experience in HR/people management, P&L/budgeting, strong organizational and planning skills, high levels of customer service and a proven track record of thriving in a servant leadership business operations environment. While a background in the veterinary industry is preferred, it’s not required. We are open to business operations leaders from retail, hospitality or other service and servant leadership related industries. Multi-site operations experience strongly preferred but not necessary.

If you are a high-level, collaborative leader who enjoys building and developing teams you have a passion for animals, we’d love to talk with you about this incredible opportunity to join our rapidly growing business and team!

NVA hospitals offer a Comprehensive Compensation Package, Health Benefits, Pet Perks, and a fair Work-Life Balance!

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus