What are the responsibilities and job description for the Office Administrator position at NW Staffing Resources?
Office Administrator
This role requires a professional who excels in communication and customer service and can handle a variety of tasks such as cashier duties, managing transactions, resolving customer account issues, and processing accounts receivable. If you thrive in a fast-paced environment and are dedicated to delivering exceptional service, we would love to meet you at our Northeast Portland location!
WHY YOU’LL LOVE THIS ROLE
Customer Service Excellence : Deliver top-notch service by addressing inquiries and resolving account issues to maintain high customer satisfaction.
Positive & Energetic Attitude : Bring enthusiasm and energy to the role, creating a welcoming environment for customers.
Effective Communication : Serve as a liaison between customers and the sales department, ensuring smooth and clear communication.
Multifaceted Role : Manage a range of responsibilities, including customer service, cashier duties, administrative tasks, and accounts receivable.
LOCATION : NE Portland, OR
SALARY : $18 / hour / OT when needed
SCHEDULE : Full-time on-site, Monday-Friday 8 : 00 am - 5 : 00 pm
- Some Saturday availability required on rotating Saturdays
KEY RESPONSIBILITIES
Customer Call Management : Handle incoming customer calls, providing clear and helpful information.
Sales Lead Generation : Identify opportunities and generate sales leads when necessary to support business growth.
Customer Needs Assessment : Identify and assess customer needs to ensure satisfaction and appropriate solutions.
Payment Collection : Collect payments via cash or credit, ensuring accurate processing and documentation.
Receipts and Refunds : Issue receipts, refunds, change, or tickets while maintaining accuracy and professionalism.
Bank Deposit Preparation : Prepare bank deposits and handle cash flow management.
Account Reconciliation : Reconcile accounts receivable ledger, ensuring all payments are accounted for and posted correctly.
WHAT WE’RE LOOKING FOR
Bilingual : Fluent in both Spanish and English to effectively communicate with a diverse customer base.
Customer Support Experience : Previous experience in customer service, office clerk, or cashier roles (POS) preferred.
Accounts Receivable Experience : Experience in accounts receivable is a plus but not required.
Data Entry & Numerical Skills : Strong data entry skills and an aptitude for working with numbers accurately.
Industry Knowledge : Experience in the tire industry is desirable but not mandatory.
Excellent Communication : Strong phone communication skills with active listening abilities to ensure clear and helpful customer interactions.
PHYSICAL REQUIREMENTS :
Physical Stamina : Ability to stand or sit for extended periods while performing tasks such as cashiering, answering phones, and data entry.
Manual Dexterity : Capable of handling cash transactions, issuing receipts, and managing physical paperwork or bank deposits.
Lift and Move Items : Ability to lift and move items up to a certain weight (e.g., office supplies or light equipment) as needed in the office environment.
DIVERSITY, EQUITY, AND INCLUSION STATEMENT
We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status.
Salary : $18
