Account Manager

NWH Overview:

Northwest Hardwoods is the leading manufacturer of hardwood lumber in North America, as well as a leading supplier of panel products from around the world.  A fully integrated, global supplier of wood products, NWH serves the furniture, flooring, cabinet, molding and millwork industries.

The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com. 

Position Summary

NWH’s specialty business unit is looking for an Account Manager in the Elkhart, IN location to grow a sales territory by developing new prospects and increasing market share with existing customers for the RV, manufactured housing, flooring, furniture, cabinetry, and other relevant industries.

This position is based in our office in Elkhart, IN with in-market travel required. This position will report directly to the Regional Sales Manager.

Key Responsibilities and Duties

• Grows sales territory by developing new prospects and increasing market share with existing customers of plywood, panels, and component parts for the RV, manufactured housing and other relevant industries.
• Collaborates with customers to understand their needs, create solutions, and ensure a positive and results-oriented sales process.
• Develops panel and plywood sales strategies to promote the company’s broad mix of products.
• Services customer accounts through building personal and professional customer relationships.
• Travels within the assigned territory to understand the needs of the customers and conduct sales presentations.
• Works with cross-functional teams, such as Finance, Supply Chain, Marketing, to ensure an industry leading customer experience.
• Exhibits a highly approachable, customer-service orientation that fully represents NWH values to internal employees, customers, and business associates: a strong commitment to Safety, People, Quality, Stewardship, and Innovation.
• Champions change management initiatives.
• Performs other duties as assigned

Qualifications

• 4-5 years of external sales experience in the Panels and Plywood industry preferred.
• History of success in industrial sales, preferably in plywood, OSB, component parts.
• Bachelor’s degree in Business, Engineering, Marketing strongly preferred, or equivalent Plywood / Panel / Cabinetry / Flooring sales experience.
• Ability to work in the Elkhart, IN office and engage in daily local travel within the market
• Current U.S. Driver’s license.

Skills, Knowledge, Abilities

• Wide degree of creativity, latitude, and self-initiative is expected and willingness to gain exposure to some of the complex tasks within Sales.
• Strong ability to build trusting relationships and establish customer value.
• Equally capable of working independently and in teams/groups.
• Excellent cross-group collaboration, high-impact communication, negotiation and persuasion, energetic interpersonal skills.
• Ability to deal with ambiguity, achieve results in a fast-paced, and collaborative team environment.
• Strong business and people acumen with the ability to influence business leaders around complex sales decisions
• Fluent in using data to drive insights across the spectrum of Sales responsibilities.
  • Demonstrated experience manipulating and analyzing data to make recommendations to drive change and continuous improvement
  • Make sales and marketing decisions based on metrics

• Ability to take initiative on continuous improvement processes and find creative resolutions by identifying opportunities and boldly offering solutions.
• Ability to multitask and work with a sense of urgency.
• Possess excellent interpersonal communication and presentation skills to the various stakeholders of the company, including C-Suite

Perks & Benefits

• Medical Plans/Dental Coverage/Vision Coverage/Prescription Plans
• Recognition & Rewards Program
• Life Insurance
• Short-Term Disability Benefit
• Voluntary Long-Term Disability Benefit
• 401k Retirement Saving with Company Match
• Health Saving Account (HSA)
• Employee Assistance Program
• Employee Engagement Center Support
• Paid Time Off and Paid Holidays
• Employee Engagement Events and Activities
• Employee Referral Bonus (no cap)

Additional Information:

NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.

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