Receptionist / Office Coordinator

NWH Overview:

NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 13 hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber.

The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com.   

Position Summary:

We are seeking a highly organized and personable Receptionist / Office Coordinator to provide administrative support to the Senior Leadership Team (SLT). The ideal candidate will manage the front desk, manage confidential information, handle incoming communications, and coordinate schedules, meetings, and travel arrangements.

*The Office Coordinator will also support Sales, HR, and Marketing on specific projects.

Key Responsibilities:

• Front Office Management:
  • Greet and assist visitors, ensuring a professional and welcoming environment.
  • Handle all incoming phone calls, emails, and inquiries, directing them to the appropriate team members.
  • Maintain the front office and ensure it is organized and well-presented.
  • Manage and handle confidential information accordingly.
• Administrative Support:
  • Provide comprehensive administrative support to the Senior Leadership Team.
  • Manage and coordinate SLT calendars, scheduling meetings, appointments, and conference calls.
  • Prepare meeting agendas, minutes, and follow-up correspondence as needed.
• Travel Coordination:
  • Plan and book domestic and international flights for the SLT.
  • Arrange accommodations, transportation, and itineraries for business travel.
  • Ensure all travel plans are aligned with company policies and budget guidelines.
• Meeting and Event Coordination:
  • Schedule and coordinate meetings for internal teams and external clients.
  • Arrange meeting rooms, catering, and audio/visual equipment as needed with assistance of IT Department.
  • Assist with the preparation of presentations, reports, and other materials for meetings.
• Other Duties:
  • Manage office supplies, ensuring the front office is stocked and organized.
  • Handle confidential and sensitive information with discretion.
  • Assist with special projects and other duties as assigned by the SLT.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• 2 years of experience in a receptionist, administrative, or executive assistant role.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with scheduling software and travel coordination platforms is a plus.
• Ability to maintain professionalism and confidentiality at all times.

Key Competencies:

• Attention to detail
• Time management
• Problem-solving skills
• Ability to work independently and collaboratively
• Strong interpersonal skills

Perks & Benefits:

• Medical Plans/Dental Coverage/Vision Coverage
• Prescription Plans
• Life Insurance
• Short-Term Disability Benefit
• Voluntary Long-Term Disability Benefit
• 401k Retirement Saving with Company Match
• Health Saving Account (HSA)
• Employee Assistance Program
• Employee Engagement Center Support
• Paid Time Off and Paid Holidays
• Employee Engagement Events and Activities
• Employee Referral Bonus (No cap)

Additional Information:

NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status. #NWH