What are the responsibilities and job description for the Customer Experience Specialist position at NXC Watermark LLC?
Job Overview
NXC Watermark LLC seeks a motivated Customer Experience Specialist to join our dynamic team in a fast-paced environment.
The successful candidate will play a critical role in managing the daily operations of our service team, including dispatching technicians, coordinating schedules, and ensuring a seamless experience for our customers.
Key Responsibilities:
- Dispatch technicians efficiently, optimizing routes and minimizing downtime.
- Communicate effectively with customers, providing updates and resolving concerns.
- Support office operations, managing customer databases, processing payments, and assisting with reports.
- Collaborate with the service team to ensure accurate job details, technician support, and schedule adjustments.
- Monitor daily job statuses and assist with follow-up tasks, such as rescheduling or coordinating parts orders.
Required Skills and Qualifications:
- Excellent verbal and written communication abilities.
- Strong organizational and problem-solving skills.
- Experience in customer service or dispatching is a plus.
- Familiarity with dispatch software (e.g., Service Titan) is preferred.
- High school diploma or GED required.
