Claims - Internal Processes Manager

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

General position summary :

The Customer Care Administrator is to investigate claims for loss or damage and ensure problems are resolved; maintain records of loss / damage claims; and counsel employees involved in claims to improve performance.

Essential Duties & Responsibilities :

• Receive all telephone calls / emails and correspondence from customers and drivers regarding claims and potential claims. Initiate action to resolve the problem.
• Compile and maintain data regarding all loss / damage claims; prepare reports for management on the relevant data for each claim and member of personnel involved.
• Determine responsible parties involved.
• Counsel employees involved in claims to correct the behavior(s) causing claims.
• Send out settlement checks and letters to customers to resolve the claim.
• Charge back claim liability to responsible parties.

Education & Experience :

Some college preferred. Must have a minimum of three (3) years' experience in an administrative and / or service-driven environment. Experience in claims within the logistics, relocation, transportation, or fleet industry preferred.

Working Conditions :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily performed in a climate controlled environment. Requires sitting, walking, and standing, often sitting for extended periods of time. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, skills, and abilities :

Should exhibit a professional demeanor and possess high levels of verbal and written communication skills. Ability to work in a fast-paced environment and prioritize tasks appropriately to meet deadlines. Ability to work in a team environment and demonstrate flexibility and patience. Strong phone presence with excellent customer service skills. Excellent organization and problem-solving skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.