What are the responsibilities and job description for the Claims - Internal Processes Manager position at Suddath?
Why Choose Suddath to “Move” your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100 year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
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For more information on our benefit offerings, please visit https://suddath.com/about/careers/and scroll down to view our employee benefits.
General position summary:
The Customer Care Administrator is to investigate claims for loss or damage and ensure problems are resolved; maintain records of loss/damage claims; and counsel employees involved in claims to improve performance.
Essential Duties & Responsibilities:
- Receive all telephone calls/emails and correspondence from customers and drivers regarding claims and potential claims. Initiate action to resolve the problem.
- Compile and maintain data regarding all loss/damage claims; prepare reports for management on the relevant data for each claim and member of personnel involved.
- Determine responsible parties involved.
- Counsel employees involved in claims to correct the behavior(s) causing claims.
- Send out settlement checks and letters to customers to resolve the claim.
- Charge back claim liability to responsible parties.
Education & Experience:
Some college preferred. Must have a minimum of three (3) years’ experience in an administrative and/or service-driven environment. Experience in claims within the logistics, relocation, transportation, or fleet industry preferred.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily performed in a climate controlled environment. Requires sitting, walking, and standing, often sitting for extended periods of time. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Knowledge, skills, and abilities:
Should exhibit a professional demeanor and possess high levels of verbal and written communication skills. Ability to work in a fast-paced environment and prioritize tasks appropriately to meet deadlines. Ability to work in a team environment and demonstrate flexibility and patience. Strong phone presence with excellent customer service skills. Excellent organization and problem-solving skills.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
