Senior Project Manager

IMPORTANT NOTE: CANDIDATES WITH A PERMANENT COMPUTER OPERATIONS MANAGER OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

The Senior Project Manager duties will include but are not limited to the following:

• Participate in the initial review of project proposals or plans to determine a time frame, funding, project approach (agile, waterfall, or hybrid), staffing requirements, and the assignment of available departmental resources to various project phases.
• Define project scope, deliverables, milestones, required activities and tasks and, when required, use this information to establish your participation in drafting a request for proposals (RFP) to meet the project's goals.
• For all assigned projects, establish a work plan and staffing for project activities, sprints or phases, and arrange for recruitment or assignment of project personnel.
• Review/approve the work plan of an external service provider or consultancy contracted to execute the project and serve as the point of contact and coordinator for all required City resources throughout the project's lifecycle.
• Conduct risk assessment and mitigation; maintain a risk register and include risk levels in routine project reporting work.
• Ensure that each project story or requirement is tied to success criteria which are shared out to QA staff for testing purposes.
• Use tools appropriate to the selected project methodology to monitor project activities, document agreements, communicate to project stakeholders, and escalate issues on a timely basis.
• Complete skillful turnover with clear project documentation of all projects to Change Management and Operations, to ensure that users are ready, there are no unintended downstream technical impacts, and that Day 1 Support is ready to triage user needs to appropriate teams.
• Provide leadership and motivation to project team members throughout the project lifecycle and confer with project staff to outline a work plan.
• Act as a coach or consultant to colleagues and stakeholders who need assistance and advice regarding project management practices.
• Collaborate with colleagues and counterparts in other agencies to benchmark project management performance and make continuous improvements in the standards, procedures, and capabilities for project coordination, reporting, and documentation.
  
  

Additional Information

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

COMPUTER OPERATIONS MANAGER (S - 10074

Minimum Qualifications

• Six (6) years of progressively responsible full-time paid experience supervising or administering computer operations involving a large-scale mainframe, network, or multi-tier computer environment at least 18 months of which shall have been in an administrative, managerial or executive capacity.
• A baccalaureate degree from an accredited college or university may be substituted for a maximum of two (2) years of general experience described above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of general experience described above on the basis of 30 semester credits for six (6) months of experience.
• A master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of general experience described above. In the absence of a master's degree, graduate credits in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of the general experience on the basis of 30 graduate semester credits for one (1) year of experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, or executive capacity.
  
  

Preferred Skills

• 7 years of progressively responsible IT experience, with demonstrated sensitivity and commitment to business problem solving. - 5 years of successfully managing complex and risky public sector digital and/or IT projects. - Distinctive blend of business, IT, financial, and communication skills. This blend is vital because these are highly visible positions with substantial impact. - Proven, successful experience with leading projects using Agile, Waterfall, or Hybrid project methodology. - Strong knowledge and understanding of City agency business needs, with the negotiation skills required to manage business stakeholder expectations and maintain a high level of trust and confidence. - Significant knowledge of project planning/scheduling tools (for example Azure Dev Ops, Jira, Microsoft Project, or Open Workbench) with a solid record of disciplined, routine use and practical application. - Ability to collaborate with colleagues and stakeholders to support a tactical resource plan by mapping future demand to forecast project needs and completions in the project portfolio. - Experience in leading diverse teams. - Knowledge of Azure and AWS Cloud Platforms is a plus. - Strong understanding of technical processes like software development, system architecture, databases, APIs, and cybersecurity is a plus. - Experience with rolling out products that involve complex technical integrations is a plus. - Agile, PMP, or PRINCE2 certifications are expected but not required.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $140,000.00 – $155,000.00