Community Coordinator

The Department of Sanitation (DSNY) keeps New York City clean, safe, and healthy by collecting, recycling, and disposing of waste, cleaning streets, attacking the scourge of illegal dumping, and clearing snow and ice. The Department operates 59 district garages and manages a fleet of more than 2,000 rear-loading collection trucks, 450 mechanical brooms, 705 salt spreaders, and several dozen bike lane operations machines. Under the Adams Administration, the Department is aggressively cleaning more parts of the City than ever before, including over 1,000 long-ignored areas spread across every neighborhood. With the highest wintertime uniformed headcount in 20 years, DSNY is more equipped than ever to remove snow and ice from the approximately 19,000 lane-miles of City streets.

The Bureau of Community Affairs (BCA) serves as a representative of the DSNY in various settings such to address elected officials, community boards, Business Improvement Districts (BIDS), businesses, civic associations, and the public. In addition, BCA is committed to increasing the community engagement by promoting DSNY programs, services, and proper practices, overseeing the DSNY’s 311 agency comments and general correspondence, and monitors agency service requests for services and complaints while maintaining the DSNY’s interaction with 311.

Reporting to the Unit Supervisor, the Community Coordinator will provide program support for the Customer Service Unit within the Bureau of Community Affairs. With latitude for independent initiative and judgment, the Community Coordinator will perform responsible work related to Agency correspondence/community services/community affairs and/or community–based programs and initiatives. The selected candidate will perform professional complex and responsible work including but not limited to: community affairs related correspondence, communications and outreach functions to respond to community groups, community residents, elected officials and to maintain and enhance partnerships with communities, local organizations, community residents, etc.

The Responsibilities Will Include But Are Not Limited To

• Communicating in an organized, courteous and effective manner with residents and colleagues in writing and/or in person and via various modes of communication (letter, email, telephone, website, social media, presentations, etc.);
• Providing information and direction to residents regarding Sanitation services and programs. Reading and/or listening carefully to constituent problems and adapt communication methods to respond to different audiences. Asking appropriate questions to clarify reason(s) for contact and information and provide appropriate solution to constituent’s problem/needs;
• Representing the Bureau/Agency at community, elected official and inter/intra-agency meetings; leading sanitation-related presentations, communicating DSNY initiatives, explaining/communicating DSNY policy and procedures;
• Assisting with community engagement, educational outreach efforts, and working on special projects handled by the Bureau;
• Utilize various City and agency systems to assist in processing 311 and agency direct service requests;
• Assist in preparation of reports, briefings, analyzing and reviewing programs, community problems and issues, and making recommendations on policies and programs as needed;
  
  

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
  
  

Preferred Skills

• Excellent writing and general communication skills, including experience presenting to large groups. - Excellent PC-based skills: Microsoft Office and similar programs, major internet search engine and database aptitude to learn new computer skills, systems, and technology. - Experience in writing letters/e-mail messages, reports, researching information and related forms of communication. - Must have a high level of reading comprehension/understanding of written sequences and paragraphs in work-related documents. - Able to present confidently to large groups/public. - Strong administrative, organizational, project management, correspondence, and communication skills. - Interest in field work and ability to be flexible with work schedule - including working nights and/or weekends in all five boroughs to accommodate needs of the Bureau. - Prior experience with community engagement, outreach and/or community service, handling Agency/organization correspondence. - Valid NYS Driver’s license with good driving record and ability to successfully traverse the City. - Prior experience with community engagement, outreach and/or community service, handling Agency/organization correspondence. - Knowledge of field operations, NYC policy and procedures, able to communicate with other NYC agencies. - Fluency in a second language such as: Spanish, Chinese, Russian, French-Creole, Bengali and/or Korean helpful.
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.