Director, Office of Performance & Program Management

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with more than 5,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City. DEP annually collects $3.8B in revenues, primarily through customer billing. These funds support DEP’s operations and its $31B Ten-Year Capital Construction Plan

DEP is seeking a strategic and operational lead to serve as Director for the newly formed Office of Performance and Program Management (OPPM). The Office of Performance and Program Management will serve as a trusted enabling function for the bureaus of DEP, acting as a champion of optimized business performance, continuous improvement, and effective project management.

Reporting to the Chief Financial Officer (CFO), the selected candidate will serve as the primary liaison with the DEP Executive Governance Board for Business Case Approval and Initiative Prioritization, ensuring alignment with DEP’s Strategic Aims, as defined by the Agency’s Strategic Plan.

Primary Responsibilities Will Include

Management

• Accountable for Business Analysis (BA), the Project Management Office (PMO), Quality Assurance and development functions with the office.
• Line Management of OPPM team members, creating a highly motivated, empowered, pro-active and productive team, with a “can-do” attitude and approach.
• Track and review performance of all business operations’ current projects (non-engineering)
• Continually improve and optimize the PMO processes, practices, and tools, ensuring they are documented via process maps / SOPs.
• Management of team finances and budget.
  
  

Performance and Continuous Improvement

• Deliver analysis and project management support for business operations bureaus, including Information Technology, Human Resources, Budget, Facilities, Contracting and Payments, Audits, and Billing & Customer Service.
• Manage KPIs reporting to senior leadership and external oversight agencies.
• Seek and identify opportunities for performance enhancements within the business operations bureaus, and for end-to-end business support functions that cross both engineering operations and business operations.
• Lead/Support, directly or via the OPPM team, DEP’s multi-bureau (non-engineering) related analysis and projects.
• Ensure effective and consistent working practices are in place across all business operations areas for Business Analysis, Governance and Quality Assurance.
• Ensure analysis and project management processes and tools are available and consistently used across bureaus to standardize the approach. Deliver training as required.
• Ensure, for all business operations areas, that a library of assets including SOPs and process flows, are created, maintained, and used to identify business improvement opportunities.
• Identify stakeholders and actively engaging with them to support success of strategic initiatives and projects.
• Deliver accurate PMO reporting to all stakeholders, including Commissioner, CFO, COO and DC’s.
  
  

Minimum Qualifications

• A baccalaureate degree from an accredited college and 4 years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, consultative or executive capacity or supervising personnel performing activities related to the duties of the position; or
• A combination of education and/or experience equivalent to "1" above. However, all candidates must have the 18 months of administrative, managerial, executive, consultative or supervisory experience described in "1" above.
  
  

Preferred Skills

• Executive/senior leadership experience in strategic planning, business analysis, governance, program management and operations. - Experience establishing and growing a new functional office/department within a large, complex organization, specifically related to Strategic Alignment, Performance Optimization and Measurement, Continuous Improvement and Program Management. - Demonstrable success in creating a culture of performance and continuous improvement. - Effective management of teams, both direct and matrix, to create highly motivated and empowered teams, with strong performance. - Effective communicator, able to convey large and complex sources of information / data to wide stakeholder groups, in a concise, accessible manner. - Understanding Strategic Priorities and translating them into workable, measurable, operational improvement activities. - Experience in optimizing organizational/departmental structures to support the achievement of strategic and operational goals, including reviewing current structure, roles & responsibilities realignment, and proposing / implementing future state organization models. - Operational Process Improvement, including Process Mapping and SOP creation, to support continuous improvement. - Evidence of using process, technology (including automation and digitalization) and continuous improvement to optimize processes. - Successful management (on time, within budget, producing defined deliverables) of business improvement and/or technology projects, with budgets in excess of $1 million. - Interpreting large, complex data sources to identify trends, improvement opportunities and make informed decisions. - Experience working with Government Agencies and regulatory authorities. - Experience working in across multi-departmental/bureau projects, enhancing collaboration in often siloed functions. - Project Management Qualification (e.g., PMP, Lean, Agile) - Continuous improvement certification (e.g. Six Sigma) - MBA or similar master’s level business / project / strategic qualifications
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.