Operations Manager

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $84,000.00-$100,000.00.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Youth and Family Justice (DYFJ) is responsible for oversight and management of secure and non-secure detention services for juveniles (e.g., youth) awaiting disposition in family, criminal, and supreme courts. DYFJ Detention Services is a 24/7 operation responsible for oversight and management of secure detention services for juveniles awaiting disposition in family and supreme courts. The Operations Manager is responsible for the day to day management of the assigned secure juvenile detention facility during an assigned tour which includes direct oversight of Group Services, Security, and coordinates all related support services.

Specific Duties Include But Are Not Limited To

• Manage the overall operation of the assigned tour (7:00 AM-3:00 PM, 3:00 PM-11:00 PM, 11:00 PM-7:00 AM) of the secure detention facility by planning, monitoring, and evaluating the ongoing programs relating to the supervision, conduct and order of the juveniles in care
• Evaluate current practices and policies around various operational issues that impact on safety and security for staff in all titles and residents within secure detention
• Assess and evaluate the shift’s critical areas where they will formulate policies based on identified operational needs to better manage secure detention
• Direct facility-specific functions regarding the selection, hiring, transfer, and related duties for Associate Juvenile Counselors, Juvenile Counselors, Supervising Special Officers, and Special Officers, working closely with the Executive Director of Compliance and Control and collaborating with ACS Personnel Administration as required
• Collaborate with Labor Relations regarding labor management issues and the impact of new policies and procedures with regard to collective bargaining
• Manage the facility security operations to ensure the proper care, safety and security of the residents and monitor the resident census
• Manage and coordinate the programs including administrative duties relating to fiscal, personnel, food services, property management, plant management, and housekeeping of the secure facility
• Coordinate program services including education, recreation, medical, and social services to ensure that programs are implemented to meet the needs of the residents
• Conduct individual and group conferences with staff concerning the interpretation and implementation of agency policies and procedures, including techniques to be used in addressing behavioral and adjustment issues, develop staffs’ skills in observing, recording and addressing these issues
• Manage staff scheduling and deployment with special attention to the use of overtime and absenteeism
• Conduct investigations of child abuse allegations, critical incidents, and suicide attempts which occur while on duty which includes conducting interviews, viewing videos, preparing managerial reports and submitting corrective action plans to the Executive Director within 24 hours of occurrence
• Establish and maintain a managerial system of control to ensure effective program operations
• Serves as a liaison with court administrators, as well as federal, state, and city regulatory agencies
• Provide coverage for facility operations in the absence of the Director of Operations
• Oversee, monitor, and resolve Citytime related issues
  
  

Additional Information

This job opening has been reposted. Previous applicants do not need to reapply.

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

To Apply

Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID#618466.

No phone calls, faxes or personal inquiries permitted.

Note: Only candidates under consideration will be contacted.

Minimum Qualifications

• A master's degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or
• A master's degree from an accredited college in sociology, psychology, education, public administration or a closely related field, and five years of full-time paid professional experience as described in "1" above including two years in an administrative capacity; or
• Education and/or experience equivalent to "1" or "2" above. However, all candidates must have two years of administrative experience in a child care setting.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.