What are the responsibilities and job description for the Service Manager position at NYC Department of Housing Preservation & Development?
The Service Manager will oversee the administrative support functions within the borough office, including but not limited to Application Processing, Certificate of Occupancy/Application Sign-Off, Cashier, Records Processing, Plan Examination appointment scheduling, DOBNOW, Application Processing in Business Information System (BIS), SharePoint and any other relevant databases.
The Service Manager Will Report To The Borough Director And Support The Chief Plan Examiner (CPE) By Performing The Following Functions
Civil Service Status
Due to the existence of an Administrative Manager promotion list, the Department of Buildings is unable to transfer an Administrative Manager from another agency or hire from the open competitive list. As such, only permanent Administrative Managers at the Department of Buildings, applicants who are reachable on Administrative Manager Promotion List for the Department of the Buildings, and applicants as indicated below will be considered.
Minimum Salary
The minimum salary applicable to a candidate may vary by contractual provisions, including different rates for each year of service within Administrative Manager NM L2. For example, the incumbent rate for first year in the level is $85,842 and for after ten years in the level is $96,725.
To Apply
Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
Remote Work
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
Minimum Qualifications
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
years.
Preferred Skills
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The Service Manager Will Report To The Borough Director And Support The Chief Plan Examiner (CPE) By Performing The Following Functions
- Implementing borough program goals as interpreted by the Associate Commissioner of Borough Operations and Senior Leadership. Articulating these goals to staff and ensuring that staff adheres to these goals.
- Communicating potential issues in a timely manner to the Borough Director.
- Identifying areas of improvement and assisting in the development of recommendations for improvement and requirements for implementation of changes.
- Providing supervision of area’s supervisors.
- Ensuring cross training in all operations areas and identifying training needs for staff.
- Providing immediate and hands-on customer service.
- Intervening on behalf of staff to handle difficult customer service inquiries.
- Identifying staffing needs and evaluations unit’s work progress through review of daily and other routine reports.
- Managing unit’s administrative resources and allocation in response to service level needs.
- Preparing and utilizing analytical reports.
- Assisting in coordination of implementation efforts for his/her units.
- Providing high level administrative support for Borough Director, Chief Plan Examiner, Borough Commissioner's Office, and Associate Commissioner of Borough Operations on an as needed basis.
- Perform data entry transactions which includes DOBNOW, Application Processing in Business Information System (BIS), SharePoint and any relevant databases.
Civil Service Status
Due to the existence of an Administrative Manager promotion list, the Department of Buildings is unable to transfer an Administrative Manager from another agency or hire from the open competitive list. As such, only permanent Administrative Managers at the Department of Buildings, applicants who are reachable on Administrative Manager Promotion List for the Department of the Buildings, and applicants as indicated below will be considered.
Minimum Salary
The minimum salary applicable to a candidate may vary by contractual provisions, including different rates for each year of service within Administrative Manager NM L2. For example, the incumbent rate for first year in the level is $85,842 and for after ten years in the level is $96,725.
To Apply
Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
Remote Work
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
Minimum Qualifications
- A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
- An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
- A four-year high school diploma or its educational equivalent and six years of
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
- Education and/or experience equivalent to "1", "2" or "3" above. However, all
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
years.
Preferred Skills
- Excellent written and verbal communication skills. - Prior experience of working in Borough Operations. - Strong customer service, organizational and analytical skills. - Ability to exercise discretion and initiative. - Ability to multi-task and prioritize workload.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary : $74,645 - $91,377
