What are the responsibilities and job description for the IT Operation Analyst position at NYC IT Inc?
At least 8 years of experience working in a service desk environment | Mandatory
Proficient with the Microsoft Office suite; knowledge of remote desktop access software utilized to troubleshoot issues remotely | Mandatory
Excellent verbal and written communication skills, problem solving, customer service, interpersonal and mentoring skills | Mandatory
Ability to work independently | Mandatory
Knowledge of Remedy or other Service Management tool a plus; ability to clearly and concisely communicate technical information to non-technical users at all organizational levels | Mandatory
Excellent customer service skills and effective telephone etiquette; excellent troubleshooting and analytical skills; exceptional interpersonal skills, with a focus on listening and questioning | Mandatory
Solid relationship management and performance management skills; ability to multitask and effectively prioritize and execute tasks in a high-pressure environment | Mandatory
Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment | Mandatory
Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment | Mandatory
Knowledge of monitoring software and auto-ticketing | Mandatory
Knowledge of the ITIL framework with preference given to candidates with ITIL v3 or v4 | Mandatory
Note :
35 hours / 3 days a week : Days / Nights / Weekends. Required to work alternating shifts.
For the first 4 to 6 weeks, they will be working 9 : 00 am to 5 : 00 pm to get training and then go on shifts which they will rotate every 3 months.
Due to the necessary technical duties of this position in a 24 / 7 operation, candidate will be required to work various shifts such as weekend and / or nights / evenings.
Salary : $60 - $65
