Operations Manager

NYC Service

Position Title: Operations Manager

Job ID: 45078

The Agency You’ll Join:
The New York City Mayor’s Office is responsible for overseeing city services throughout the five
boroughs, coordinating public agencies and departments, and managing public property. New York City
Mayor Eric Adams is head of the executive branch of New York City's government. Previously, Mayor
Adams has served the people of New York City as an NYPD officer, state senator, and Brooklyn borough
president. The Adams’ administration is leading the fight to serve the people of the greatest city in the
world, ensuring delivery of efficient and effective services, working to make New York City’s economy
stronger, reducing inequality, improving public safety, and making the city more affordable that meets
the needs of all New Yorkers. We value leadership, transparency, fairness, and efficiency as we actively
seek diverse talents from various sectors to join our team. For current job opportunities visit our careers
page.

The Team You’ll Work With:
NYC Service is a division of the Mayor’s Office that provides meaningful access, opportunity, and
resources for communities to come together and answer the call to serve NYC. We envision a city where
New Yorkers are united by service and together, build a culture where New Yorkers uplift one another
and take responsibility for the success of our city. To learn more about NYC Service and connect to
volunteer opportunities, visit nyc.gov/service.

The Problems You’ll Solve:
The Operations Manager reports to the Chief of Staff and works with the NYC Service team to manage
overall office coordination and to drive office-wide projects. The Operations Manager refines internal
processes to ensure functioning smoothly, collaboratively, and effectively. The role mainly works with
the NYC Service staff and other staff within city government, as well as some interfacing with the public
and other key stakeholders.

Key responsibilities include the following:

Project Management

• Serve as the agency Salesforce Admin and lead the implementation and adoption of Salesforce

(Contact Management System) across our team

o Develop staff training and provide technical support as needed.

o Manage users, data, and reports, and create updates as needed.

o Coordinate with website vendor and internal teams to ensure the system is

interconnected.

• Lead internal and external data collection and reporting

o Ensure teams are capturing and reporting programmatic data or insights.

o Liaise with teams on outreach and coordinate with City agencies, nonprofit organizations,

and other partners to ensure data is captured.

o Incorporate findings into citywide reports, including the distribution of Mayoral Service

Recognition Program certificates.

• Support partner website management in collaboration with other teams, including training,

customer support, and technical assistance.

• Support internal communications by tracking cross-team projects or events timelines and staffing

needs, routinely working with teams to ensure information is up to date.

• Support various teams with event planning, such as production, staffing, or internal coordination.

• Support with intergovernmental affairs, such as contact management and legislative research

and coordination, with the Deputy Chief Service Officer and Chief of Staff.

Staff and Office Operations

• Manage daily office operations and lead administrative support for the team including, but not

limited to, supply orders, general inquiries, phone calls, facility/technology needs, office repairs,

storage/inventory, conference room bookings, new hire orientation, and off-boarding, and

organizing staff meetings and gatherings.

• Manage external correspondence and field inquiries from the public related to the website,

volunteer programs, or other NYC Service programs.

• Design/implement systems and processes to improve the overall function of the office, and

maintain systems or update as needed.

• Support the intern program including recruitment, interview coordination, onboarding, and

training, as well as plan annual summer internship service project with the Mayor’s Office of

Human Resources.

• Lead the Team Culture Committee to create dynamic and welcoming engagements for all staff,

regardless of team or position with the goal of celebrating the diversity of staff and cultivating

interpersonal connections.

• Support the Chief of Staff as office liaison for interagency compliance and ensure the office

completes required reports, such as Open Data (MODA), Language Access (MOIA), Department

of Veterans Services (DVS), and Community Ethnic Media.

Budget and Spending Coordination

• Work closely with the Deputy Chief Service Officer for National Service and Fiscal Operations to

develop, track, and manage team and overall NYC Service budget: planning and organizing

budget, fiscal submissions, routinely tracking and analyzing spending, and developing budget

forecasts.

• Support staff in registering new vendors with the City, contracts/agreements, and processing of

orders.

• Prepare quarterly financial reports for the Chief of Staff and Chief Service Officer.

• Submit and oversee travel requests for NYC Service staff, when appropriate, working with the

Mayor’s Fiscal office.

Advance NYC Service mission, values, and goals

• Liaise and represent NYC Service at internal and external meetings as well as NYC Service all-staff

events, as directed.

• Be available on select weekends and evenings, as/if needed.

• Support City initiatives as needed, including but not limited to possible emergency response (e.g.

evacuation shelters, etc.).

previous administrative experience.

• You are a thorough, organized, detail-oriented individual with a keen ability to prioritize, and

manage against goals, and who can find creative solutions to challenges.

• You’re a team player with excellent interpersonal skills including the ability to relate to and

provide support for internal staff and external vendors and being able to maintain tact.

• You’re a self-starter with a strong work ethic and a flexible work style in a fast-paced

environment.

• You are confident, ''take charge'' an individual who doesn’t get flustered when faced with

challenges, no matter how big or small.

• You have excellent computer skills with proficiency in a variety of programs including MS Word,

MS Excel, and MS PowerPoint, Excellent written, editing, and verbal communication skills with

the ability to present information clearly.

• You must have Salesforce experience.

• You have experience leading or staffing events.

• You have a Human Resources background.

Salary
The City of New York Office of the Mayor’s compensation package includes a market competitive salary,
equity for all full-time roles and exceptional benefits. Our cash compensation range for this role is
$75,000.
Final offers may vary from the amount listed based on candidate experience and expertise, and other
factors.

Apply Now!

Equal Opportunity | Diversity Equity & Inclusion Statement

The Office of the Mayor is an is an inclusive equal opportunity employer committed to recruiting and

retaining a diverse workforce and providing a work environment that is free from discrimination and

harassment based upon any legally protected status or protected characteristic, including but not

limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual

orientation, veteran status, gender identity, or pregnancy.

The Adams Administration values diversity — in backgrounds and in experiences that is reflective of the
city it serves. Applicants of all backgrounds are strongly encouraged and welcome to apply.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable
accommodation if you are unable or limited in your ability to access job openings or apply for a job on
this site as a result of your disability. You can request reasonable accommodations by EEO at
EEO@cityhall.nyc.gov.

New York City Residency Is Required Within 90 Days of Appointment