Business Services Center Analyst 1 - VID 183104

Duties Description

The Human Resources Information Technology (HRIT) Service Line within the Office of General Services Business Services Center (BSC) has been established to maintain HR systems that are utilized by the BSC and the BSC customer agencies and to ensure new HR systems meet the needs of the BSC and customer agency users. The HRIT Service Line is responsible for maintaining and addressing issues identified in the human resource information platform called Human Capital Management (HCM-NY) as well as the enterprise time and attendance system called LATS-NY. These platforms have enabled the BSC to provide HR services to Executive Branch agencies to meet their program needs as they migrate to the BSC for Human Resources services.

The incumbent of this position will be responsible for serving on one of the HRIT teams and may be involved in tasks related to the maintenance and support of HCM-NY and/or LATS-NY as well as the support of the design, implementation, and production phases of any projects related to these systems.

Duties include, but are not limited to:

• Supervise staff in the performance of their duties, providing guidance and assistance in resolving escalated/complex issues.
• Have an understanding of LATS-NY ad-hoc reporting capabilities and running various reports.
• Supervise and assist with system related transition activities related to onboarding new BSC customer agencies.
• Supervise and direct staff HR system configuration activities.
• Supervise staff in conducting UAT activities related to LATS-NY and HCM system changes and enhancements including writing and executing test scripts, working with relevant systems team to perform end to end testing and reviewing documented issues for discussion with management and others as necessary.
• Troubleshoot reported HR system defects and escalate as necessary.
• Supervise requirements gathering activities related to report/query creation and system enhancements.
• Supervise staff in coordinating, setting up, requesting and tracking HR systems access for assigned BSC HR systems.
• Review and approve HR system Job Aids as needed.
• Supervise staff in updating and maintaining BSC owned HCM system tables and independently update complex tables as required.
• Work with the LATS-NY vendor to work through system issues and facilitate system changes (including writing up change request specifications) that are needed to meet BSC current and future customer agency business needs.
• Troubleshoot system defects and create tickets to address defects as needed.
• Complete special assignments as needed.
  
  

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:

This title includes a traineeship opportunity, and applicants will be appointed to the appropriate level** based on their experience and education.

Required experience: professional experience providing support to finance and human resources staff in the areas of Accounts Receivable and Payable, Purchasing, Travel and Credit Card, Payroll, Personnel Administration and Benefits, and Time and Attendance. Master's and higher-level degrees in a related field will substitute for one year of required experience.

• Business Services Center Analyst level requirements:
• Business Services Center Analyst Trainee 1 (equated to SG-14): bachelor or higher degree.
• Business Services Center Analyst Trainee 2 (equated to SG-16): bachelor or higher degree and one year of required experience.
• Business Services Center Analyst 1, SG-18: bachelor or higher degree and two years of required experience.
  
  

Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 11 or above and eligible for transfer under Section 70.1, 52.6 or 70.4 of the Civil Service Law.

• 70.4 Transfer: Candidates must have one year or more of qualifying permanent service at the Grade 11 or above AND possession of a bachelor’s degree; AND standing on the Professional Careers Opportunities (PCO) or Public Administration Traineeship Transition (PATT) eligible lists.
  
  

PCO Candidates: Individuals with a score of 100 or above on the Professional Career Opportunities (PCO) eligible list are encouraged to apply.

Individuals who possess a bachelor’s degree or higher AND have 55b/c eligibility are encouraged to apply. If applying using your 55b/c status, please provide a copy of your current 55b/c eligibility letter.

For additional information regarding 55b/c and/or how to apply please visit the Civil Service webpage https://www.cs.ny.gov/rp55/.

Successful completion of a two-year traineeship leads to appointment as a Business Services Center Analyst Specialist 1, SG-18.

Additional Comments

• There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.
  
  

At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.