What are the responsibilities and job description for the Business Services Center Analyst 1 - VID 183150 position at NYS Office of General Services?
Duties Description
The incumbent of this position will be assigned to one of the Business Services Center Finance service lines. Duties of this position include, but are not limited to the following:
Duties may include, but are not limited to the following:
Notes:
Minimum Qualifications
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:
This title includes a traineeship opportunity, and applicants will be appointed to the appropriate level** based on their experience and education.
Required experience: professional experience providing support to finance and human resources staff in the areas of Accounts Receivable and Payable, Purchasing, Travel and Credit Card, Payroll, Personnel Administration and Benefits, and Time and Attendance. Master's and higher-level degrees in a related field will substitute for one year of required experience.
Individuals who possess a bachelor’s degree or higher AND have 55b/c eligibility are encouraged to apply. If applying using your 55b/c status, please provide a copy of your current 55b/c eligibility letter.
For additional information regarding 55b/c and/or how to apply please visit the Civil Service webpage https://www.cs.ny.gov/rp55/.
Successful completion of a two-year traineeship leads to appointment as a Business Services Center Analyst Specialist 1, SG-18.
Additional Comments
The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.
For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.
NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.
The incumbent of this position will be assigned to one of the Business Services Center Finance service lines. Duties of this position include, but are not limited to the following:
Duties may include, but are not limited to the following:
- Responsible for the work performed by the staff within an assigned service line, coaching and directing staff in the performance of their day-to-day duties.
- Disseminate technical assistance to staff engaged in assisting customers, agencies, and their vendors, overseeing the most difficult and complex issues.
- Maintain a comprehensive understanding of various BSC systems, such as SFS and FileNet,
- Maintain a comprehensive understanding of laws, rules and regulations as appropriate for your service line, and how to effectively apply them in diverse situations.
- Monitor performance metrics, evaluate and develop corrective measures when necessary.
- Provide support and advice to the entire unit on the most complicated requests.
- Conduct both written and telephone communications and preparing correspondence to customers, vendors, program administrators and others regarding requesting information, the giving of assistance or advice, and the answering of questions.
- Provide guidance, technical assistance and training to customer agencies and/or vendors to facilitate the appropriate processes, ensuring all control requirements are met.
- Develop and implement Standard Work protocols in your unit and soliciting feedback from staff on necessary changes and improvements.
- Lead and participate in team huddles and sharing your ideas and insights with staff.
- Perform all duties with a “continuous improvement” mindset, offering ideas and solutions to coworkers.
- Interact with customers (telephone, email, in person) in a respectful, helpful manner, and actively listening to issues and guide them through appropriate solutions.
- Take a lead role in providing the best possible customer service while keeping the BSC’s and the State of New York’s needs in perspective.
Notes:
- There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.
Minimum Qualifications
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:
This title includes a traineeship opportunity, and applicants will be appointed to the appropriate level** based on their experience and education.
Required experience: professional experience providing support to finance and human resources staff in the areas of Accounts Receivable and Payable, Purchasing, Travel and Credit Card, Payroll, Personnel Administration and Benefits, and Time and Attendance. Master's and higher-level degrees in a related field will substitute for one year of required experience.
- Business Services Center Analyst level requirements:
- Business Services Center Analyst Trainee 1 (equated to SG-14): bachelor or higher degree.
- Business Services Center Analyst Trainee 2 (equated to SG-16): bachelor or higher degree and one year of required experience.
- Business Services Center Analyst 1, SG-18: bachelor or higher degree and two years of required experience.
- 70.4 Transfer: Candidates must have one year or more of qualifying permanent service at the Grade 11 or above AND possession of a bachelor’s degree; AND standing on the Professional Careers Opportunities (PCO) or Public Administration Traineeship Transition (PATT) eligible lists.
Individuals who possess a bachelor’s degree or higher AND have 55b/c eligibility are encouraged to apply. If applying using your 55b/c status, please provide a copy of your current 55b/c eligibility letter.
For additional information regarding 55b/c and/or how to apply please visit the Civil Service webpage https://www.cs.ny.gov/rp55/.
Successful completion of a two-year traineeship leads to appointment as a Business Services Center Analyst Specialist 1, SG-18.
Additional Comments
The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.
For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.
NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.
Salary : $53,764 - $85,138