Receptionist- O'Brien Honda

Receptionist Job Description

Essential Duties and Responsibilities

The Cashier-Receptionist serves as the first point of contact for customers, providing administrative support across the organization. This role ensures smooth customer flow and accurate, high-quality service delivery in a timely manner.

• Greet, welcome, and direct customers while announcing them appropriately.
• Answer, screen, and forward incoming phone calls while providing basic information as needed.
• Maintain security by following established procedures.
• Perform other clerical receptionist duties as assigned.
• Listen attentively to customers to meet their needs effectively.
• Comply with federal, state, and local regulations affecting the new and used vehicle and finance departments.
• Execute related duties as assigned by the Office Manager.
• Adhere to company policies and procedures, including the NADA Code of Ethics and O’Brien Auto Team Code of Conduct.

Education and Work Experience Requirements

• Excellent verbal and written communication skills for effective interaction with internal and external customers.
• Proficiency in MS Office (Word, Excel, Outlook).
• Maintain a professional appearance.
• Strong organizational, multitasking, and prioritization skills while working under pressure.
• Ability to meet deadlines with a positive attitude and exemplary customer service.
• Work independently and complete assignments within prescribed routines and standard practices.
• High school diploma or GED required; Associate degree preferred.
• Prior experience in a similar role desired; auto industry and/or accounting experience preferred.

Environmental and Physical Requirements

• Work is performed in an office environment with occasional temperature changes.
• Safely and successfully perform job functions consistent with ADA, FMLA, and other federal, state, and local standards.
• Maintain regular, punctual attendance.
• Physical activities include sitting, standing, talking, walking, hearing, bending, stooping, reaching, and repetitive hand motions (e.g., typing).
• Ability to lift and carry up to 20 lbs.
• Clear communication via telephone.

O’Brien Auto Team Employee Benefits

Insurance

• Health Insurance (Blue Cross Blue Shield - PPO or HSA) available after 90 days for employees working 30 hours per week. OAT contributes to premium costs.
• Dental Insurance (Blue Cross Blue Shield).
• Vision Insurance (Blue Cross Blue Shield).
• Life Insurance (up to $25,000 at no cost; additional coverage available for employee, spouse, and dependents).
• Supplemental Insurance options: Short and Long-Term Disability, Hospital Indemnity/GAP Insurance, Accident Insurance, Critical Illness Insurance.

401K Retirement Plan

• Available after six months of employment and age 21.
• OAT matches employee contributions up to $500 per year.
• Enrollment occurs twice per year.
• Automatic enrollment at 3% salary contribution unless opted out.

Vacation and Paid Time Off (PTO)

• One week of vacation for full-time employees after one calendar year.
• PTO earned at 2 hours per month for a total of 4 days per year (accrual begins after 90 days).
• Part-time employees earn 0.77 hours of paid time off per week worked, available after 90 days.
• Paid holidays for full-time employees after 90 days: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
• Sales employees receive paid holidays on Thanksgiving Day, Christmas Eve, and Christmas Day.

Paid Training/Career Development

• Opportunities for professional development and paid job-specific or manufacturer training.

Employee Amenities

• Complimentary coffee, snacks, and soda bar.
• Digital benefits tracking via BambooHR.
• Uniforms provided.
• Vehicle purchase discount.
• Service and parts discount.