Service Department Porter

Key Responsibilities of a Service Department Porter:

Vehicle Maintenance:

• • Cleaning: Cleaning both the interior and exterior of vehicles. 
  • Refueling: Refilling tires and gas tanks. 
  • Battery Maintenance: Keeping batteries at full charge. 
  • Fluid Replenishment: Replenishing vehicle fluids as needed. 
  • Moving Vehicles: Moving vehicles to and from service bays, parking lots, and the showroom. 
  • Documentation: Maintaining accurate records of vehicle information. 
• Service Area Maintenance:
  • Cleanliness: Maintaining a clean and organized service area, including service stalls and parking lots. 
  • Organization: Ensuring efficient flow of vehicles within the service department. 
  • Stocking Supplies: Keeping the service area stocked with necessary cleaning supplies and tools. 
• Customer Service:
  • Assisting Customers: Assisting customers with their vehicles, ensuring a positive experience. 
  • Escorting Customers: Escorting customers to and from their vehicles. 
  • Answering Inquiries: Responding to customer inquiries and providing directions. 
• Other Duties:
  • Assisting Technicians: Assisting service technicians with various tasks as needed. 
  • Event Setup/Breakdown: Assisting with event setup and breakdown as required. 
  • Following Instructions: Following the direction of Service Advisors and Guest Services personnel. 
    
    

Education and/or Work Experience Requirements:

• Valid Illinois Driver’s License.
• Excellent, spotless driving record (no speeding tickets, DUI convictions, moving violations, etc.).
• Excellent verbal communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required; Vocational training or completion of an apprenticeship program is a plus.
• Prior experience in customer service is also helpful as is knowledge or prior experience in the automotive service industry.

• Environmental and Physical Requirements:
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Sitting, standing, talking, walking, hearing/listening, bending, stooping, reaching, repetitive hand motion (typing) are all physical requirements of the job.
• Ability to work in all weather conditions, be subject to frequent exposure to extreme cold and extreme heat while performing the job.
• Must be able to lift and carry up to 50 lbs.

O’Brien Auto Team Employee Benefits

Health insurance is available for employees who are regularly scheduled to work 30 or
more hours per week. Employees are eligible to participate in the OAT insurance
program after 90 days of employment.

Health Insurance
Blue Cross Blue Shield
PPO or HSA available
Dental Insurance
Blue Cross Blue Shield
Vision Insurance
Blue Cross Blue Shield
Life Insurance
Blue Cross Blue Shield
- Employees are given up to $25,000 Life insurance at no cost
- Additional coverage is available for employee
- Coverage available for spouse and dependent children
Supplemental Insurance
- Short Term Disability 
- Long Term Disability 
- Hospital Indemnity/GAP Insurance
- Accident Insurance provided by 
- Critical Illness Insurance

401K Retirement Plan
OAT team members are eligible to participate in the OAT 401K Retirement Program
after they are 21 years of age and have worked for OAT for a minimum of 6 months.
OAT matches employee contributions up to $500.00 per year.

Vacation
All full time O’Brien Auto Team employees begin with 1 week vacation time. Vacation is
earned after each calendar year of employment. Please see the OAT Employee
Handbook for specific details.
PTO (Personal Time Off)
PTO is earned at a rate of 2 hours per full calendar month worked for a total of 4 PTO
days per year. Please see the OAT Employee Handbook for specific details. PTO
accrual begins after 90 days of employment.

Paid Holidays
Full time Team members who have worked a minimum of 90 days are eligible for
holiday pay per the employee handbook.
Paid holidays for non-sales employees include:
- New Years Day
- Memorial Day
- Independence Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day

Employee Amenities
- Complimentary coffee, snacks and soda bar at each location
- Digital benefits tracking via BambooHR
- Uniforms
- Vehicle purchase discount
- Service and parts discount

Salary : $500