What are the responsibilities and job description for the Box Office Manager position at O'Malley Ice & Sports Center LLC?
The Box Office Manager is responsible for overseeing all aspects of ticketing operations, including sales, customer service, and financial reporting. This role ensures efficient and effective management of the box office, providing an excellent experience for patrons while maximizing revenue opportunities.
Key Responsibilities :
- Oversee daily operations of the box office, ensuring smooth and efficient ticket sales.
- Manage and supervise box office staff, including hiring, training, and scheduling.
- Provide outstanding customer service, resolving ticketing issues and inquiries promptly.
- Maintain and update ticketing software to ensure accurate seat maps, pricing, and event details.
- Develop and implement strategies to optimize ticket sales and revenue.
- Handle daily cash reconciliation, deposits, and financial reporting.
- Ensure proper handling of credit card transactions and compliance with financial policies.
- Generate and analyze sales reports to track performance and make data-driven decisions.
- Work closely with accounting to ensure accurate financial documentation.
- Collaborate with marketing and event teams to set pricing, promotions, and seating plans.
- Coordinate with event organizers, promoters, and venue management to ensure seamless ticketing operations.
- Assist in executing pre-sale, group sales, and VIP ticketing strategies.
- Ensure all ticketing-related customer communications are clear and up-to-date.
- Manage the ticketing system, troubleshooting any issues, and ensuring smooth operation.
- Stay updated on new technologies and industry best practices for box office operations.
- Train staff on ticketing software and customer service best practices.
- Ensure all ticketing policies and procedures comply with company and venue regulations.
- Maintain data security and protect sensitive customer and financial information.
- Enforce policies regarding ticket resales, fraud prevention, and customer disputes.
Qualifications & Skills :
Experience working in entertainment, sports, or performing arts industries.
Familiarity with CRM and marketing tools related to ticketing.
