What are the responsibilities and job description for the Service Coordinator / Dispatcher position at O'Mara Plumbing, Heating, & Air Conditioning?
O’Mara’s has a new exciting opportunity to join our organization as a Service Coordinator. The Service Coordinator is responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources. They are also responsible for customer interaction, communicating with the Field Technicians, and coordinating jobs with field and office personnel.
Responsibilities included but are not limited to:
- Coordinates service resources
- Assigns team members to project
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Inputs project location to system.
- Generates Work Order Documents, dispatches technicians, and notifies customers.
- Responsible for customer interaction/satisfaction.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Logs service start-up and service work requirements in job tracking system.
- Responsible for generating, interpreting, and printing various assigned reports.
- Flexibility to work overtime as needed.
Qualifications:
- Bachelor's degree or Associate's degree highly preferred with a minimum of two years of experience dispatching individuals in the service industry,or equivalent combination of education and experience
- Excellent Customer Service Skills
- Strong written and verbal communication skills
- In depth knowledge of Word, Excel, Outlook, and Windows
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls is a plus
- Proactive approach with willingness to work independently as well as part of a team
- Strong organizational and time management skills are necessary
- Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.Job Type: Full-time or Part Time
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: 16 – 30 per week
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Schedule:
- Day shift
Work Location: In person
Salary : $16 - $20