What are the responsibilities and job description for the Customer Service Representative - O'Neal Manufacturing Services position at O'Neal Manufacturing Services?
Position Summary
Provide customer service, to include order entry, order assistance, and web site support, via web chat, phone calls, or internal communication.
Duties & Responsibilities
- Provide customer support via web chat, phone and/or email
- Assist in the preparation of reports and recording keeping regarding E-Commerce sales.
- Assist sales representative in expediting and follow-up of orders.
- Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.
- Provide support to the sales staff in its effort to give customers the best possible quality and service.
- Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position.
Qualifications
- Proficient in MS Excel, MS Word, MS Outlook
- Experience with ERP system, preferred.
- Able to work in a high-paced environment.
- Strong organizational skills and attention to detail.
- 2 or 4 year degree, or equivalent experience, required.
- Speak conversational English.
Benefits
- Health, Dental and Vision Insurance
- Wellness Programs & Health Club Reimbursement
- Health Savings and Flexible Spending Accounts
- Short-Term and Long-Term Disability Coverage
- Tuition Assistance
- Company Paid Life Insurance
- Training and Development Opportunities
- 401k with a company match
- Profit sharing
About
At O'Neal Manufacturing Services (OMS), we build things! As an O'Neal Industries affiliate company, we are a leader in fabrication of steel and metal products that shape the world in which we live in. Our culture is driven by honesty, integrity, and respect. We set high expectations for ourselves in providing a safe and diverse work environment. If you are looking to be apart of a dynamic company to build your career, visit onealmfg.com/careers to learn more!
OMS Louisville supplies parts for trains, construction equipment, forklifts, and more! Located near the Airport Industrial Park, OMS Louisville is home to employees with a wide variety of skills and tenure, with some exceeding four decades. OMS Louisville possesses a variety of equipment, including lasers, machining centers, oxy and plasma burners, manual and robotic welding equipment, saws and presses, aluminum processing, and much more.
