What are the responsibilities and job description for the Auto Parts Sales Associate position at O'Reilly Auto Parts?
At O'Reilly Auto Parts, we are seeking a highly skilled and customer-focused Retail Service Specialist to join our team. As a key member of our retail operations, you will be responsible for providing exceptional customer service, leading store team members, and ensuring seamless day-to-day operations.
Job Responsibilities:
- Lead store team members in delivering outstanding customer service to retail and professional customers
- Supervise customer service levels on the retail showroom, including team member execution on customer service programs
- Ensure timely processing of buy online/ship to store, hub and store to store transfers, and DC add orders
- Process special orders and outside purchases efficiently and according to procedure
- Handle retail customer returns and exchanges efficiently and accurately
- Perform all store opening/closing duties, including day end procedures and verifying/securing money/deposits
Requirements:
- Strong communication skills
- Ability to obtain RSS Certification
- Desired: Retail sales experience, ASE Certification, fluency in multiple languages (Spanish is highly desired)
O'Reilly Auto Parts offers a competitive total compensation package, including medical, dental, and vision insurance, 401k with employer contributions, and opportunities for career growth. We are an equal opportunity employer committed to diversity and inclusion.
