What are the responsibilities and job description for the Auto Parts Sales Associate position at Twin Village Recycling Inc?
Auto Parts Sales Associate
Clinton Auto Parts, 1125 Clinton St., Buffalo, NY 14206
Pay Rate: $17–$20 per hour
Schedule: 8:00 am to 5:00 pm, Monday – Friday
About Clinton Auto Parts
We are a dynamic auto salvage facility committed to repurposing and reselling high-quality automotive parts. Our team values precision, knowledge, and a passion for cars, and we’re looking for a customer-focused team member to join us as an Auto Parts Sales Associate.
Job Summary:
The Auto Parts Sales Associate is responsible for providing exceptional phone-based customer service to individuals inquiring about used auto parts. This role involves listening carefully to identify customer needs, checking inventory in a parts database, providing accurate product information, and ensuring customer satisfaction. The ideal candidate has strong communication skills, basic automotive knowledge, and a customer-first mindset.
Key Responsibilities:
- Answer incoming phone calls promptly and professionally.
- Listen to customer inquiries and determine the specific auto part(s) needed.
- Look up and verify part availability using a database system (Pinnacle, Vin Matching Program).
- Provide accurate information about part availability and pricing.
- Communicate clearly about product condition (e.g., wear, damage, mileage), and return policies.
- Handle customer complaints or issues with professionalism and escalate as needed.
- Maintain records of customer interactions and transactions in the system.
- Maintain a clean and organized work environment.
Qualifications:
- Excellent communication and customer service skills.
- Basic knowledge of cars, car parts, and automotive systems.
- Attention to detail and organizational skills.
- Comfortable using technology.
- Ability to work independently.
- Physical ability to sit for extended periods and view a computer screen.
How to Apply:
If you have an interest in cars and are committed to top-notch customer service, we’d love to hear from you. Join our team and help us give automotive parts a second life!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 45 per week
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Application Question(s):
- Do you have customer service experience?
- What is your experience with auto and auto parts?
- Can you work from 8 am to 5 pm Monday through Friday?
Ability to Commute:
- Buffalo, NY 14206 (Required)
Work Location: In person
Salary : $17 - $20