What are the responsibilities and job description for the Customer Service Technical Specialist - HOU position at O'Reilly Auto Parts?
Answer telephone calls and assist O'Reilly store team
members and Jobber store personnel with merchandise
questions.
ESSENTIAL JOB FUNCTIONS
Work various weekend and weekday hours
Answer telephone and assist store personnel and jobbers with merchandise questions and parts look up
Read and comprehend various technical books and paperwork
Use internal and online resources to assist stores and jobbers
Maintain good team member relations.
Answer inbound calls from the field and internal departments for translation assistance, bilingual English/Spanish.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
REQUIRED
High School diploma or equivalent
Good communication and Customer Service skills
PC skills
Working knowledge of auto parts and/or automotive repair
Bilingual, English/Spanish
DESIRED
General knowledge in the Automotive Aftermarket parts retail market
General knowledge in the Heavy Duty, Agriculture, Marine parts field
Bilingual speaking capabilities a plus
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
