What are the responsibilities and job description for the PBE Territory Sales Manager position at O'Reilly Automotive Stores?
The Paint Body Equipment (PBE) Territory Sales Manager (TSM) is responsible for calling on assigned and new Professional Customer Accounts with a primary focus of paint & body. Objectives are to work with assigned store managers and show consistent professional account sales growth through the sales of company products. Projects proper O'Reilly image and follows policies and procedures to ensure their territory is operating as economically and efficiently as possible.
ESSENTIAL JOB FUNCTIONS
Maintain customer base and increase sales volume on assigned accounts. Average 15 calls per day.
Manage accounts as needed to best serve the professional customer and maintain up-to-date records for each account. Grow business by remaining competitive and maximizing the profit opportunity for that particular market. Pursue new, prospective accounts with the goal of one to three weekly (unassigned) cold calls.
Aggressively pursue new exclusive paint agreements with qualified customers in the assigned territory, working closely with the PBE Sales Department and utilizing all tools available. Maintain all current contracted customers to ensure compliance with our agreement.
Promote product brands supported in assigned territory through active demos and vendor support. Utilize technical knowledge to assist customers with both product and color issues. Promote and provide applicable training (as required) on all company programs which build relationships between the store and their professional and potential customers: Mitchell1, First Call On-line, CAR, Stocking Inventories, Consignments, Tool and Equipment, RWT Clinics, National Accounts, Niche Markets, Integrated Parts Operations, etc.
Ensure assigned accounts are designated with a set call schedule in O’Pro. Post current schedule at each assigned store location and discuss plans and action items with the store manager prior to calling on each days scheduled customer. The TSM Job is a full-time commission/base position that may require more than eight hours per day starting at 7:30 a.m. and returning to store no sooner than 4:30 p.m. to recap in person with SM, ISS and DM. Overnight travel is required on an as needed basis.
Provide, address, and support any and all customer service issues which deter business growth and in accordance with company policy. Work with RFSM, DM and SM to build a team support system that maintains excellent customer service.
Work with credit and store managers to correct problems in collection efforts with Professional Customers, in accordance with company policies.
Serve as a liaison between stores and Professional Customers on labor claims and other sensitive issues, in accordance with company policies.
Ensure all information conveyed in weekly TeamNet communication systems or RFSM/TSM Conference Calls is utilized in the field to enhance business and field compliance for corporate directed requests.
Prompt communication via O’Pro, e-mail, To Do Assignments, etc., is essential to efficient company operation.
Responsible for completing all assigned daily training to maximize field skills to support Professional Customer growth, remain compliant on company policies and procedures and minimize accidents and related expenses.
Responsible for reviewing or providing information for all related reports that support operation and function of the territory. Remain alert for competitive situations and keep management informed.
Mandatory attendance is required for all schedules calls and meetings as directed. Communication and instructions conveyed during these meetings are vital so field supervisors may address or research your questions whenever possible. Actively participate in trade shows and training classes as scheduled.
The TSM position requires extensive driving on a daily basis, which required a valid driver's license according to the Employment Driving Policy and Guidelines #113.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
High school diploma or equivalent.
Working knowledge of auto collision repair, equipment and systems.
Strong verbal communication skills.
Good written communication skills.
Excellent interpersonal and people skills.
Working knowledge of Microsoft Word and Excel.
Basic computer and typing skills.
Excellent organizational and time management skills.
Valid Driver’s License.
Reliable Transportation.
Desired:
Technical training or schooling.
TSM Development Program module
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
