Hotel Front Desk Supervisor

 ⭐⭐⭐ Join our team! Lead Guest Service Representative at Springhill Suites by Marriott, Springfield, MO! ⭐⭐⭐ 

Springhill Suites by Marriott is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)  

At OHM, WE are: 

✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community Involvement, & philanthropic outreach efforts.  

⭐Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

⭐Seeking supportive, collaborative, relationship-builders to join our team! 

What we offer: 

✔ 401k & Roth match – full-time and part-time team members are eligible! 

✔ Health, Dental, Vision & Life Insurance Options  

✔ Paid Time Off, including Paid Parental Leave  

✔ Growth Potential and Career Advancement  

✔Hotel/Restaurant Travel Perks & Discounts! 

Essential Responsibilities:

• Takes responsibility for assigned team members in the absence of the manager, assigns work, and ensures proper training and performance of assigned team members.
• Takes the initiative to greet guests in a friendly and warm manner.
• Registers and assigns rooms to guests.
• Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers.
• Transmits and receives messages using telephone, fax, and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment, and travel directions. 
• Keep records of room availability and guests’ accounts.
• Computes guest bill. Collects payment and makes change for guests.
• May make, confirm, and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation, or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with company policies.
• Communicates effectively with other front office and hotel departments.
• Reports for work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Embrace O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.

 Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Have computer skills including Microsoft Word, Microsoft Excel, etc.

 Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred, but not required. 
• Preferred: One year’s experience night audit, two years’ experience in front office operations, and one year experience in either direct sales or retail sales, OR an equivalent level of education and experience.

 Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

 Physical Requirements of the Position:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects. 
• May be required to lift in excess of 40 pounds on occasion.

 Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

Ready to start your journey with us? View the full job description attached and click Apply to get started with your application.