What are the responsibilities and job description for the Customer Service Representative position at O5A Inc.?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for every client. This position requires strong communication skills and the ability to work in a fast-paced environment.
Duties
- Provide outstanding customer support via face-to-face.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Assist with sales inquiries and promote products or services to enhance customer satisfaction.
- Perform data entry tasks accurately to maintain up-to-date client records.
- Analyze customer feedback and identify areas for improvement in service delivery.
- Handle outbound calling to follow up on customer inquiries or resolve outstanding issues.
- Collaborate with team members to ensure seamless client services and support.
- Maintain an organized office environment while managing multiple tasks efficiently.
Experience
- Previous experience in customer service or a related field is preferred.
- Strong communication skills, both verbal and written, are essential for success in this role.
- Proficiency in data entry and familiarity with office software applications is required.
- Multilingual abilities are a plus, enhancing our capacity to serve diverse clients.
- A demonstrated ability to analyze situations and provide effective solutions is beneficial.
- Experience in sales or client services will be considered an asset.
Join us in delivering exceptional service to our clients while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $47,650.00 - $52,272.00 per year
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- Day shift
Ability to Commute:
- Denver, CO 80246 (Preferred)
Ability to Relocate:
- Denver, CO 80246: Relocate before starting work (Required)
Work Location: In person
Salary : $47,650 - $52,272
