What are the responsibilities and job description for the Event Concierge position at Oak Grove Racing, Gaming & Hotel?
SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.
- Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Upholds the company and departmental service standards while ensuring the coaching/accountability measures are enforced.
- Ensures the safety and security of employees and customers.
- Completes room set up, following the floor plan as well as banquet event order.
- Executes table setting, buffet setups, displays, and bars following the banquet event order.
- Conducts closing down and cleanup of banquet spaces.
- Contacts F&B and Marketing teams in advance to confirm all details related to the event and assists the team in facilitating plans and fully responding to day-of requests.
- Ensures courteous, professional, sincere, and responsive communications with all customers (internal and external).
- Other duties as assigned.
STANDARDS OF PERFORMANCE
- Maintaining interpersonal working relationship among all personnel.
- Detail-oriented with a positive attitude and energy.
- Ability to work in a fast-paced environment and multi-task.
- Extensive walking is typically required.
- Performing physical work required to set up events.
- Available to work when needed, including weekends, holidays, and nights.
EDUCATION, TRAINING, AND EXPERIENCE
- High school diploma or equivalent preferred.
- Previous experience working in hospitality, entertainment, sports, or a similar environment.
- Prior experience with audio visual equipment setup and operation is a plus.
- Able to obtain and maintain a valid Kentucky gaming/racing license
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
