Director of Gaming Operations

SPECIFIC DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Develops and manages the budget for the gaming department and beverage department
• Oversees the hiring, training, performance management and corrective action processes for the Gaming Operations, Gaming Performance and Beverage departments
• Reviews and manages the department’s financial results
• Ensures the safety and security of team members and guests. Manages processes and programs to effectively control and reduce lost time injuries
• Approves large jackpots above levels authorized for subordinates as set out in the SOP
• Reviews staffing levels to maintain an appropriate level of employment
• Delegates duties and assigns responsibilities
• Develops team members, interviews, hires, coaches, and evaluates
• Directs and manages gaming equipment conversions, placement, and repair
• Reviews gaming activities and promotional statuses with the General Manager
• Monitors and adjusts performance for both the gaming floor in comparison with local competition and optimal gaming mix and pricing strategy
• Meets with departmental directors and managers as necessary
• Ensures compliance with all gaming regulations, the Bank Secrecy Act (BSA) and the property’s BSA Policy
• Monitors for suspicious activity as defined by the BSA and the property’s BSA Policy
• Other duties as assigned

STANDARDS OF PERFORMANCE

• Maintains the highest standards of leadership, training and overall management while overseeing all aspects of the Gaming Operations, Gaming Performance and Beverage departments
• Maintaining a professional working relationship among all personnel
• Excellent oral and written communication skills
• Leads by example relative to exemplary customer service both internal and external
• Willingness to assume overall responsibility relative to the performance of gaming machines

EDUCATION, TRAINING, AND EXPERIENCE

• 7-10 years of gaming management experience in a multi-device 24-hour operation
• Prior experience working in beverage operations preferred.
• 4-year degree in related fields or equivalent work experience is preferred
• Significant experience and expertise collecting, organizing, evaluating and presenting Gaming Performance Data
• Experience using Aristocrat Oasis Accounting System a plus
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.