What are the responsibilities and job description for the Account Receivable Clerk position at Oak Harbor Freight Lines?
Accounts Receivable
Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 107 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy.
Ensure Oak Harbor receives payment from our customers according to contracted terms and conditions. Provide both out-bound and in-bound phone support in resolving client payment issues and questions.
Essential Duties and Responsibilities:
Initiate outbound follow-up collection calls on outstanding accounts to resolve unpaid balances. Work account portfolio regularly to identify accounts and follow up.
Handle all incoming calls and assist Customers with invoice inquiries and resolve issues.
Manage the credit, overpayment and refund functions for each assigned account.
Update AR systems with pertinent information based on outcome of client contacts.
Work in coordination with Oak Harbor Account Managers to identify issues for payment problems and resolve in the most effective manner possible.
Research and follow up with customers regarding lost bills or billing questions to ensure that payment is/will be received.
Create written correspondence to customers with outstanding balances to provide documentation regarding account status.
Provide follow up and reports for AR Supervisor regarding delinquent account status and follow up planned and required.
Other Duties as assigned
Experience, Skills and Qualifications:
2 years collections and/or customer service in a business accounts receivable environment preferred.
Demonstrated success in receiving payments from clients with outstanding balances in a business environment while maintaining positive and productive customer relationships.
Strong knowledge of MS office tools and AS 400 preferred.
Excellent interpersonal skills, and ability to interact and resolve problems by telephone.
Experience interacting successfully with customers at all levels in an organization (executive/owner, accounting, shipping, etc.)
Demonstrated ability to be tenacious when dealing with customers.
HS Diploma. Associate degree or equivalent experience preferred.
Benefits:
Overtime after 8 hours daily
Medical, dental, vision – You choose which plan suits you and our family.
Single person pays up to 2% of gross income.
Entire family pays up to 4% of gross income.
401K match of 100% on the first 5% contribution.
Accrue 80 hours of PTO within the first 11 months.
Holiday pay after your 90 days.
http://www.oakharborbenefits.com/full-time-regular-employees.html
Oak Harbor Freight Lines is an Equal Opportunity Employer
Salary : $19 - $31
