What are the responsibilities and job description for the IT - Help Desk position at Oak Harbor Freight Lines?
Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 107 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey?
Provide technical support to Oak Harbor end-users on PC related troubleshooting. Support employees in interfacing with network, phone system and exchange servers. Provide a high level of service to team to ensure that each employee has tools to operate at maximum efficiency.
Benefits:
Medical, dental, vision – You choose which plan suits you and our family.
Single person pays 0% up to 2% of gross income.
Entire family pays 0% up to 4% of gross income.
401K – 100% match up to 5% of Employees Contribution.
Holiday pay after your 90 days.
Cell phone stipend.
Company Paid Life Insurance.
Essential Duties and Responsibilities:
Responds to and resolves daily technical problems in a professional and timely manner.
Track and monitor problems to ensure a timely and effective solution. These problems involve PC's, printers, E-mail, voicemail, modems, desktop applications, and software applications.
Install, configure and support PCs for Oak Harbor users with Windows 7, Windows 10, MS Office, Internet Explorer, anti-virus, and other needed enterprise applications
Performs backup procedure for the network and recovers mission critical corporate data when necessary.
Support remote Oak Harbor users and users in field offices by ensuring consistent level of end user support across the organization.
Supports and maintains user account information including rights, security and systems groups.
Experience, Skills and Qualifications:
Associate degree in a technical area or related experience
1 years of experience in Help Desk role supporting MS products and telephone systems.
Excellent customer service and troubleshooting experience for user interface. Basic working knowledge of help desk concepts, practices and procedures.
Experience working with MS platform products, networking and mail administration systems
http://www.oakharborbenefits.com/full-time-regular-employees.html
Oak Harbor Freight Lines is an Equal Opportunity Employer
Salary : $19 - $26
