What are the responsibilities and job description for the Lead IT Help Desk position at Performance Home Medical?
Performance Home Medical has been a leader in providing quality products and services since 1995. At Performance Home Medical (PHM), our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier..
Weve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.
Were seeking a Lead IT Help Desk Technician that understands the value of providing an exceptional customer service experience. You must be able to overcome obstacles in an ever-changing landscape, and you must be committed to assisting our team with helping our patients. In return, well provide you with an environment where youll be valued, and well provide you with the guidance, training, and mentorship necessary to take your career to the next level.
Job descriptions would entail but not limited to:
- Experience working with Microsoft O365 Administration (Teams, OneDrive, Email, SharePoint), Windows servers and desktops, network equipment, technical support onsite and remote, file service permissions
- 3 years of hands-on experience
- Experience working with helpdesk software
- CompTIA A , CompTIA Network , CompTIA Security certifications preferred
- Self-motivated, able to make independent choices, free from immediate direction or supervision
- Strong verbal communication skills
- Intermediate network diagnostic skills
- Comfortable mentoring and training IT staff
- Experience in providing first line IT support
- Able to work evenings and weekends as required
- Server administration including Windows Server
- Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies
- Knowledge of testing, applying patches and updates for Windows servers, clients and 3rd party software
- Knowledge of managing and troubleshooting network switches, routers, access points and other network devices
- Knowledge of VOIP systems
- Strong knowledge of Windows end-user operating systems including Windows 10, and 11, especially upgrading
- Experience resolving network and stand-alone printer issues
- Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium)
- Office 365 monitoring service health, and management of service requests
- Ability to explore and analyze new technologies and make recommendations to supervisor
- Responsible for lifting, pushing, and pulling information technology equipment up to 50lbs
- Perform other job tasks as requested.
- Knowledge of company products and services.
- Ability to decipher intent of communication from non-IT oriented individuals using respectful and effective communication.
- Excellent communication skills, both verbal and written.
- Positive attitude and a willingness to assist the team as needed.
- Highly organized and detail oriented.
- Strong customer service and interpersonal relationship skills, both in-person and over the phone.
- Problem solver with a demonstrated track record of high performance.
- Responsible and reliable.
- Quick learner.
- Team player that will contribute to a professional and fun working environment.
- Flexibility to accommodate occasional schedule changes.
- Availability to work a minimum of two Fridays every month form 11:30am-8:00pm.
- 100% onsite position - remote work not available
- Minimal travel may be required
