What are the responsibilities and job description for the Customer Service Manager (Ne) position at OAK HARBOR, WA 98278?

Job Description

Overview

Who we are looking for :

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
This role will be based primarily out of the Oak Harbor branch with caseloads in Skagit County and Anacortes

What you will receive :

Great company culture

Competitive pay with daily pay options available

Tuition reimbursement and campus partnerships

Flexible work schedules close to home

Retention and referral bonuses

Benefits, Supplemental Plans, EAP, and 401K participation

Career growth and development opportunities

Responsibilities

What you will do :

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to :

Oversee quality care and overall client satisfaction

Supervise and provide guidance to the Caregivers who provide direct care to the clients served

Manage employee scheduling, identify problem situations, and implement proactive solutions

Maintain strong and positive relationships with referral partners, payor sources, and clients

Ensure proper documentation and record-keeping

Conduct periodic home visits and safety checks

Qualifications

What you will need :

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)

Accountable, reliable, and ability to work independently with good judgement

Valid driver’s license and auto insurance

Effective verbal and written communication

Excellent customer service skills

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