Banquet Server - Seasonal

Department: Food & Beverage

Reports To: Senior Banquet Manager, Banquet Captain, Catering

Supervises: N/A

Classification: Seasonal

Job Summary (Essential Functions): To consistently achieve the service and product delivery standards with a high degree of member care and service throughout the banquet experience and to provide an exceptional and memorable guest experience. Performs all serving duties while interacting with members and guests in a positive, friendly and efficient manner.

Job Knowledge, Core Competencies, and Expectations:

• Oak Hill Country Club's Acorns of Excellence.
• Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
• Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
• Works harmoniously and professionally with co-workers.
• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
• All other duties as needed.

Duties & Responsibilities:

• Serve members and/or guests during banquet functions to ensure positive guest experiences. Banquet functions range from small meetings and dinners to large weddings and galas.
• Exceptional customer service skills. Excellent oral communication and listening skills.
• Setup of banquet rooms as requested by the Manager/BEO to include glassware, silverware, linen, etc.
• Attend pre-function meetings meetings prior to event kick off in order to learn function particulars, including member and guest expectations, menu, and timeline.
• Greet and welcome guests and respond to their requests in a courteous and friendly manner.
• Serve food and beverage in the appropriate order to ensure consistency throughout the banquet.
• Carry plates, glassware and food on trays when serving guest and clearing.
• Be able to independently solve problems of host and guests during events.
• After banquet events, breakdown rooms, clean equipment and store in appropriate space, clean and organize banquet service areas and storage spaces.
• Works alongside, and in conjunction with, the restaurant staff and bartenders for Club Events.
• Maintain high standards of safety and cleanliness.
• Being able to consistently perform tasks to ensure all event components are setup and executed on time.
• Being able to consistently perform tasks with little direct supervision.
• Attend all required meetings and trainings.
• Comply with Oak Hill Country Club Food and Beverage Vision and Values.
• Carries out bylaws and policies set by the Board of Directors.
• Any, and all other duties, as assigned by your management.

Experience

• Previous waitress, waiter or banquet server experience preferred.
• Country club experience strongly preferred.

Education

• High school or equivalent education required.

Licenses and Special Requirements

• Valid driver's license.

• Food safety certification.
• Alcoholic beverage certification.

Physical Demands and Work Environment

• Regularly exposed to moving mechanical parts and outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud.
• Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.

• Frequent lifting, bending, climbing, stooping, and pulling.
• Must be able to lift 75 pounds.
• Must be 18 years of age.
• Must be able to follow written and verbal instructions.
Must have a reliable form of transportation to and from work.

General Information

Scheduled Shifts: Seasonal position. Days and hours are based on club operations and weather conditions. Regularly works 45 hours per week.

Wage: Competitive wage, based on experience