What are the responsibilities and job description for the Front Desk Attendant position at Oak Lawn Park District?
NOW HIRING:
Front Desk Attendant
Community Pavilion The Front Desk Attendant position is a part time position. The position is responsible for assisting customers with registration and payment for facility usage.
INCENTIVES: Part time employees receive 25% off general programs with the exception of PDNA, contracted, trips and private lessons. In order to encourage a healthy lifestyle for our staff members, the Park District provides all staff with the opportunity to use our fitness facilities at the Community Pavilion and the Racquet, Fitness and Gymnastics Center free of charge.
ABOUT US: The Oak Lawn Park District, incorporated in 1944, has a long and proud history of serving the recreational needs of our 56,000 residents with a myriad of recreational programs and services. We operate under the state tax cap as a municipal corporation, meaning we are our own taxing body. Overseen by a Board of five elected officials, the District manages a combination of 34 parks and facilities which cover over 280 acres. In addition, we manage a Special Recreation Cooperative that offers recreational programs and services to individuals with disabilities in 9 municipalities.
*The Oak Lawn Park District is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring accommodations to the application and/or interview process should contact a representative of the Personnel Department.
QUALIFICATIONS:
Basic computer skills
Communication skills
Strong organizational habits
Customer service skills
Basic math skills
Ability to count money and have cash handling skills
Must be able to work independently
Must have decision making skills
Must be able to take initiative with job tasks
Must be able to multi-task
IMMEDIATE SUPERVISOR:
Assistant Facility Manager
DUTIES AND RESPONSIBILITIES
ESSENTIAL FUNCTIONS:
Checking I.D’s for memberships
Collecting cash for services rendered
Collecting and processing registrations
Processing new and renewed memberships
Answering phones, questions and patron inquiries
Opening and closing shifts
Activating and deactivating alarms system
Take rental permits
Unlocking and locking doors when building opens and closes
Depositing money and registrations with completed batches
Provide excellent customer service to patrons
Must wear appropriate attire. (I.D tag, jeans or shorts acceptable with no tears, park district shirt will be provided and is mandatory)
Must use professionalism and appropriate language at all times, especially on phone.
Must be courteous and reasonably accommodating to all patrons needing assistance/customer service.
MARGINAL FUNCTIONS:
Report inappropriate behavior and activities
Make calls as directed to patrons
To complete assignments as designated by Supervisors
Resolve issues and problems with good judgment and in best interests of the Patrons and the Park District.
To understand facility and park district rules, regulations and policies
To react efficiently and effectively and in good judgment during emergency situations
Report damaged or hazardous materials or situations
PHYSICAL CONSIDERATIONS:
Must be able to work 5-19 hours per week
To be able to sub or work longer shifts when necessary
Must be able to work in desk area for long periods of time without leaving
PSYCHOLOGICAL CONSIDERATIONS:
To be able to work alone for long periods of time
To be able to multi-task during busy peak hours
To be able to work and communicate with staff and patrons in a friendly professional manner
Ability to use good judgment in the absence of supervision
ENVIRONMENTAL CONSIDERATIONS:
Work will be performed indoors in lighting and conditioned temperature
Work may be repetitive such as typing and inputting information into computer
COGNITIVE CONSIDERATIONS:
Must be able to follow directions
Ability to communicate verbally and in writing
Employee must have basic computer skills and ability to type.
Salary : $14
