What are the responsibilities and job description for the Auto Finance Collections / Account Manage / Relationshi Manager position at Oak Motors?
Successful candidates will work in a call center environment assisting customers by answering questions, taking payments, and providing payment solutions.
Responsibilities:
- Answer inbound customer calls
- Review delinquent customer accounts
- Collect complete customer information, including the reason for delinquency via telephone
- Make payment arrangements
- Monitor customer progress and making outbound collection calls
- Work with customers and internal staff to resolve delinquency
Requirements:
- Goal oriented
- Commitment to excellence in customer service
- Clear and concise communicator with a friendly demeanor and positive attitude
- Effective written and verbal communication skills
- Problem-solving skills and ability to work under pressure
- Display practical interpersonal skills with all levels of the organization
- Must be highly organized and detail oriented, with the ability to prioritize
Job Type: Full-time
Pay: Up to $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Mileage reimbursement
- On-the-job training
- Paid time off
- Paid training
- Referral program
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Collections: 1 year (Required)
Ability to Commute:
- Anderson, IN 46015 (Required)
Work Location: In person
Salary : $22
