CRM Analyst| OVG Austin Office

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The CRM Analyst will assist and lead CRM initiatives in the areas of ticket sales and memberships by providing CRM customizations and optimization across reporting, analysis, sales campaign, lead generation, and maintaining an evolving data structure within the CRM ecosystem. This role will be heavily involved in analyzing customer data, creating and organizing reports, and providing actionable insights to drive and enhance the customer experience within our arenas and memberships. 

This role pays an annual salary of $70,000 to $85,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until May 23, 2025.

Responsibilities

• Manage, maintain, and optimize the CRM system to ensure data integrity and accuracy. 
• Analyze customer data to identify trends, behaviors, and opportunities for targeted marketing and sales strategies. 
• Develop and generate reports, dashboards, and KPIs to track customer interactions and business performance. 
• Assist sales, marketing, and client success teams through data insights and improvements to the CRM ecosystem. 
• Collaborate with the entire Revenue Operations team to develop curated audiences and distribution of leads to the staff. 
• Assist in data integrity through CRM and other data integrations.  
• Create documentation and training material for CRM processes and workflows for multiple stakeholders within OVG.  

Qualifications

• Preferably a degree in business or technical field (i.e., Business Administration, Business Systems, Information Technology) 
• 1-2 years CRM administration experience (i.e., Salesforce, HubSpot, Dynamics, Zoho, Sugar); preferably Certified Salesforce Administrator and Advanced Administrator 
• Appreciation of governance, adherence to DevOps processes, and preference to pursue best practices and remain declarative before code 
• Familiarity with or exposure to marketing automation processes and tools (i.e., Salesforce Marketing Cloud, HubSpot, Eloqua, Marketo) 
• Highly analytical, with experience in data analysis and visualization tools (i.e., Power BI, Tableau, Snowflake) 
• Exceptional interpersonal skills and work ethic 
• Strong attention to detail and organizational skills 
• Ability to handle multiple projects and priorities and consistently meet hard deadlines 
• Desire and willingness to learn 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $70,000 - $85,000