What are the responsibilities and job description for the Client Service Representative position at Oakhurst Veterinary Hospital?
Oakhurst Veterinary Hospital is an AAHA accredited 12 doctor practice located in a modern, state of the art facility in Oakhurst, NJ.
Client Service Representatives (CSR) provide the first and the last impression of each client’s visit to our hospital. CSRs are responsible for client care and communication.
Our customer service representatives work together to greet pet owners, check-in and admit pets to the hospital, prepare medical records, receive and post payments, submit Trupanion claims, schedule and confirm appointments, respond to owner inquiries, process referrals, interact with referring veterinarians, staff doctors, specialists and technicians and perform various other tasks that include: Maintaining a professional, cheerful and helpful attitude when interacting with clients. Answering incoming telephone calls using proper telephone etiquette as defined by Oakhurst Veterinary Hospital. Welcome clients and patients to the hospital, check in patients using the process designed by Oakhurst Veterinary Hospital. Monitor the length of time clients are waiting, and appropriately handle these situations. Schedule appointments and surgical procedures for a busy 11 doctor practice. Accurately process payments which includes, cash, credit cards, checks, Trupanion Payments and Care Credit. Assist the team in keeping the hospital clean and clear of odors.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $17 - $20
