Dispatch Specialist

Overview & Benefits: General Summary:

Dispatchers receive and process calls for police, fire, ambulance, 9-1-1 and general emergency services. Dispatchers process calls by dispatching the appropriate fire, medical, or law enforcement personnel, or by referring the caller to the proper agency/personnel. Dispatchers are expected to multi-task by obtaining essential identifying information in a timely manner while maintaining contact with callers under emergency conditions. During medical, fire and law enforcement emergencies, Dispatchers provide pre-arrival and post- dispatch instructions to callers. Dispatchers use various computer programs and equipment throughout their shift to enter and access information. Dispatchers respond to requests from officers for information including, but not limited to; officer safety cautions, criminal histories, driving records, prior contacts, locations, and other information. Dispatchers are expected to operate equipment, and obtain and maintain certifications, to access various law enforcement systems for that information. The Oakland County Sheriff's Office Public Safety Answering Point (PSAP) is a 24 hour, 7 days a week, 365 days a year operation. Dispatchers shift assignments include weekend and holiday work and will include rotating days off. Must be willing to work any shift. Shifts routinely run from 6:30 a.m. to 2:30 p.m., 2:30 p.m. to 10:30 p.m., and 10:30 p.m. to 6:30 a.m., although other shifts and hours may be assigned to ensure smooth running or emergency operations. Due to nature of the operation, employees are subject to mandatory overtime. Utilizes current Countywide and/or department specific software to complete assignments.

Required Minimum Qualifications:

At the time of application, all applicants must:

• a. Have graduated from high school or have a certificate of successful completion of the General Educational Development Test;
  
  AND
  
  b. Have had six (6) months full-time work experience in a 911 call center, responding to emergency situations (such as fire, ambulance, law enforcement, or hospital), or any military experience;
  
  OR
  
• Have had one (1) year full-time work experience in in a high-volume customer-facing hospitality service industry (such as hotel desk, waitstaff, and food service, etc.);
  OR
  
Have completed one (1) year of college from an accredited college or university in any major or possess two current certifications in Emergency Medical Dispatch, Emergency Fire Dispatch or Emergency Police Dispatch.

Have not been convicted of a violation of criminal law. (Criminal law generally includes all offenses except traffic law, conservation law and liquor law. Generally, conviction for a violation of criminal law is automatically disqualifying.)

• Must possess normal or corrected hearing in each ear and normal color vision.

Special Requirements: A background investigation will be conducted covering an evaluation of employment, school, home, criminal, military, or other personal records. Any conviction or convictions for moving traffic violations, accidents, non-moving traffic violations, or violations of other laws will be reviewed by the Sheriff Office before an applicant can be appointed. Information obtained during the background investigation will be considered in the hiring decision. Convictions of the Domestic Violence Statute will be a disqualifying factor.

A psychological exam will be conducted. This information will be reviewed by the Human Resources department before an applicant can be appointed. Information obtained during the psychological examination will be considered in the hiring decision.

• Must successfully complete and maintain required training certifications in the following: the State of Michigan Public Safety / Emergency Telecommunicator Course, L.E.I.N. operator certification, EMD / EFD /EPD protocols, CPR / First Aid, and Security Awareness.

Pay Range: USD $48,188.00 - USD $74,319.00 /Yr. EEO and Inclusion Statements: