Patient Service Representative/Call Center for OBGYN Practice

Oakland Macomb OBGYN one of the leading privately owned medical practices in southeast Michigan has expanded again in 2023 and prides itself on offering a respectful family friendly enjoyable work opportunity to all qualified candidates.

If you are customer service driven, have a positive attitude, and want to make a difference towards women’s wellness and can envision yourself as part of our growing team, Oakland Macomb OBGYN is interested in hearing from you.

We are currently interviewing for full employment opportunities for Patient Service Representatives.

We can’t wait to meet you!

This role will be responsible for completing tasks as assigned by the Customer Service Coordinators and Manager.
 Answering patient and family member questions, meeting customer requests
 Answering phone calls, scheduling return visits and or rescheduling appointments as necessary
 Managing interdepartmental mailboxes and patient correspondence
 Scheduling in-office and hospital procedures
 Sorting, scanning and faxing and mailing documents as needed
 Supporting FMLA, Disability, Medical Records, Scheduling efforts
 Obtaining and verifying Insurance information, including proper authorizations as needed
 Charging and posting records/paperwork processing, including handling fees
 Medical records retrieval as necessary
 Charging and posting appropriate record fees
 Assisting fellow team members and supporting other locations as needed
 Ensure all process/procedure knowledge and actions falls with department standards
 Maintains professional and positive team relationships and work environment
 Displays willingness and ability to engage in a team approach and professional manner at all times
 Ability to maintain focus, calm and an unbiased manner during busy schedules and issue resolution
 Ability to communicate with patients and staff in a clear, concise, confident and professional manner
 Ability to promote conflict resolution amongst the team, and co workers
 Maintains attendance as scheduled including on time arrival and work day finish
 Team Player- share job tasks without direction
 All other duties as assigned
 Ability to multitask

Qualifications and Education Requirements:
 High School Diploma or equivalent
 1–3-year(s) Customer Service experience
 Proficiency (Intermediate level), in operating MS Office, office equipment and managing multi-phone line phone system

Preferred:
 Associates Degree
 1–3-year(s) Customer Service experience in health care industry
 Experience with EMR and PM (Allscripts), Systems

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $18