General Manager

What You’ll Do:

• Inspire your team to deliver exceptional customer experiences, driving sales and consistently surpassing key performance indicators (KPIs).
• Build a high-performing, diverse team by attracting, hiring, and retaining top talent while setting clear goals and expectations.
• Coach and mentor your PCAs (Personal Care Associates), equipping them with the skills and confidence to excel in their roles and deliver outstanding results.
• Address any performance or operational issues promptly, providing coaching and guidance to team members to foster growth and ensure alignment with company standards.
• Cultivate growth and development within your team by providing training, mentorship, and leveraging individual strengths to unlock potential.
• Optimize productivity through accurate payroll forecasting, ensuring alignment with sales goals and efficient workload management.
• Take ownership of profit and loss (P&L), strategically driving revenue growth, streamlining operations, and addressing underperformance with innovative solutions.
• Stay ahead of market trends, sharing insights with senior leadership to shape strategies and achieve impactful results.
• Uphold operational excellence by delegating effectively, reinforcing brand standards, and ensuring flawless execution of company initiatives.
• Foster accountability and urgency within the team, responding swiftly to changes in the retail environment and keeping operations agile.
• Safeguard company assets by enforcing compliance with safety standards, inventory controls, and loss prevention policies, while adhering to all regulations.
• Proactively manage inventory by analyzing trends, maintaining ideal stock levels, and streamlining ordering processes to prevent shortages or overstock.
• Complete all necessary paperwork and maintain/submit reporting as required
• Be open to occasional travel (10% - 25%) to support company initiatives or training needs.
• Embrace new challenges and responsibilities as needed to support business goals and team success.