Manager, Housekeeping Operations

Description

We are very excited to announce that our Hospitality Operations Manager has accepted a new role as the Assistant General Manager at a very large prestigious Club in the northeast. Due to this great news we are seeking an experienced and detail-oriented manager to maintain Oakmont’s Standards of Excellence throughout our clubhouse and within our on-site lodging accommodations.  Our Hospitality Operations Manager acts as the core driver of front-line efficiency and effectiveness while maintaining focus on providing a luxury experience for our membership. This role is responsible for managing the daily operations of our Housekeeping, Laundry, and Room Attendant team. The Hospitality Operations Manager acts as a liaison to the Director of Hospitality & Lodging.

In this role you will...

• Establish best practices and standards to ensure completion of daily housekeeping/laundry tasks & functions
• Build and creatively manage weekly schedules
• Interview and hire new teammates alongside the Director of Hospitality & Lodging
• Develop, implement, and oversee proper training of all team members
• Develop processes for monitoring and maintaining quality standards
• Conduct daily stand-up meetings to assign & review teammate responsibilities and set daily expectations
• Implement practices to encourage and motivate team members
• Organize, facilitate and service 40 overnight lodging accommodations daily during season (May-October)
• Oversee the check-in/check-out processes and work with the Front Desk to communicate daily reservations and needs
• Coordinate and assist in transporting luggage to the proper areas
• Develop and enforce protocols to ensure a clean and safe environment for members, guests, and teammates
• Develop practices to ensure proper nightly turndown service is achieved
• Conduct daily inspections of all lodging and Clubhouse areas and work with the proper departments to communicate necessary changes, improvements, and repairs
• Oversee the laundry department
• Ensure efficient use of departmental resources
• Conduct inventories and prepare product orders
• Establish schedules for on-going weekly, monthly, and quarterly maintenance cleaning cycles
• Inspire the team and ensure they understand measurements for success
• Ensure all job duties are carried out by the team; providing coaching as needed
• Assist the Director of Hospitality & Lodging with the management of off-site intern and international teammate housing
• Work alongside the Food & Beverage Team to manage service in the lodging facilities when needed
• Communicate and collaborate with the Director of Hospitality & Lodging to accommodate special requests and additional needs for member stays
• Set-up buffets and lodging areas for meal service
• Assist in mentoring the "Manager-In-Training" interns
• Demonstrates a passion for the work and a commitment to maintaining Oakmont's standards of excellence
• Performs other related duties as assigned

This role is a vital part of Oakmont Country Club and has the ability to enhance your experience within the Club Management and Hospitality industry by giving you exposure to all facets of Member Services to include Food & Beverage, Maintenance, Golf Operations and Concierge Services and many more.

Qualifications

Required Skills & Abilities

• Ability to take initiative and lead others
• Strong ability to multi-task within the different areas of the department
• Strong communication skills- able to communicate clearly and appropriately with all levels of the organization
• Ability to motivate others by working alongside the team
• Inspire, motivate, develop, energize, and create engaged employees
• Recognize and reward the achievement of team members
• Demonstrates true passion and drive for the job
• Exhibit strong time management skills
• Demonstrate great attention to detail
• Excellent customer service skills
• Proficient in the use of information and communication technology tools

Minimum Qualifications:

• 2 years in a supervisory/leadership role
• 2 years of hospitality or guest services experience to include overnight accommodations
• Experience working in a lodging environment with at least 50 rooms
• Ability to work flexible hours, including nights, weekends, and holidays

Physical Requirements

• Lifting/moving up to 50 pounds
• Must be able to stand and exert well-paced mobility throughout each work shift
• Must be able to bend, stoop, squat and stretch to fulfill duties
• Must be able to operate all necessary equipment