Front Office Coordinator

At Oakridge Dental, we are dental superheroes saving the world one smile at a time because we believe even one smile can make a difference. We are looking for a driven team member who is committed to saving the world with us and growing themselves along the way. Following our culture of constant and never-ending improvement, we will help you to set personal, professional, and financial goals for yourself and will support you in obtaining them. Because we are committed to the individual growth of our team, we go out of our way to provide training and learning opportunities for every team member.

We hold firmly to our core values and fully support our team in growing into them. Our values at Oakridge Dental are: Inspirational, Disciplined, Accountable, Aligned, Results Oriented, Intentional. We cultivate a culture within our staff of exemplifying these core values.

We refuse to provide anything short of an excellent patient experience, and our Front Office team are where that all starts. Our Front Office team members are friendly, warm, and inviting, and love to build relationships with our patients that make them smile each time they visit.

Requirements:

• Minimum one year experience preferred (will hire the right person)
• Hunger to learn and grow
• Positive mindset and willingness to communicate openly
• Ability to thrive in a fast-paced and collaborative environment
• Able to connect with and build rapport with our patients

Employment:

• Full-time 4-5 days per week

Responsibilities

• Schedule and confirm patient appointments to optimize clinic efficiency.
• Greet and check in patients with a welcoming and professional attitude.
• Maintain accurate patient records and update information as needed.
• Manage patient inquiries and provide information about dental services.
• Handle patient check-out, including processing payments and scheduling follow-up visits.
• Coordinate with clinical staff to ensure timely patient flow.
• Verify patient insurance information and handle pre-authorizations.
• Manage front office supplies and ensure the reception area is clean and organized.
• Respond to phone calls and emails promptly and professionally.
• Assist with patient recalls and appointment reminders.
• Handle patient complaints and concerns with empathy and efficiency.
• Collect and manage patient payments and co-pays.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Assist with administrative tasks such as filing, faxing, and scanning documents.
• Support marketing efforts by promoting practice services and special offers.
• Perform other duties as assigned.

Competencies

• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency in dental practice management software.
• Attention to detail and accuracy in record-keeping.
• Ability to multitask and handle a fast-paced environment.
• Customer service orientation and patient-focused approach.
• Problem-solving and conflict resolution skills.
• Professionalism and confidentiality in handling sensitive information.
• Adaptability and flexibility in a dynamic work environment.
• Ability to work collaboratively with a team.
• Understanding of dental terminology and procedures.
• Ability to manage stress and remain calm under pressure.

If you are ready to be pushed to grow, please submit your resume and we will reach out to schedule an interview. In that interview, be prepared to give a simple 3-5 minute presentation on how you exemplify one of our core values: Inspirational, Disciplined, Accountable, Aligned, Results Oriented, Intentional.

https://tinyurl.com/oakridgedental

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Professional development assistance

Schedule:

• Monday to Friday

Application Question(s):

• Which dental practice management software(s) do you have experience with, if any?

Experience:

• Dental office: 2 years (Preferred)

Ability to Commute:

• Farmington, UT 84025 (Required)

Work Location: In person

Salary : $20