What are the responsibilities and job description for the Mac support specialist position at Oakridge Staffing?
SAAS Technology company based in Union Square NYC is looking for a MAC Support Specialist .
Responsibilities
- Manages relationships with staff and third party vendors while acting as point of escalation for support and major incidents, working with staff and applicable vendors to resolve complex technical issues.
- Creates IT workflows and processes that service internal customers while establishing and maintaining KPIs and KRIs to identify service improvements and efficiency opportunities.
Qualifications
- Minimum of 2 years of related IT experience .
- Experience with Google Workplace, JAMF, Apple Business Manager , ticketing systems (Shortcut or similar) and communication platforms (Google Meet, Zoom, Slack, etc.).
- Thorough knowledge of MAC and Windows operating systems , Active Directory, Identity and Access Management, Google SSO and ticketing systems.
Last updated : 2024-11-19
