Business Office Manager

At The Oaks at Radford Hills, we believe everyone deserves a great life, including you. Our commitment is to provide love, attention and optimal care one resident at a time. We realize consistently fulfilling this commitment depends on the success of caring professionals like you, who build their careers with us. Together, we’re setting the standard in the delivery of rehabilitation, quality post-acute services and long-term care. Join us and discover how many lives you can change, including yours.

Career Advantages We Offer:

• Medical, vision and dental insurance
• Employer-paid life insurance
• Paid time off
• Paid holidays
• Flexible schedule
• Long term growth and advancement opportunities
• And more….

Responsibilities:

Business Office Manager(s) (BOM) will direct the overall Business Office functions in accordance with current federal, state, local

standards, guidelines, and regulations; as directed by the Administrator. BOM will manage all accounts receivable, accounts

payable, payroll, patient trusts, and other duties as assigned.

Essential Job Functions:

• Participate in the admissions process, including communication of benefits and coverages to residents and/or responsible parties, ensuring new admissions are updated in EMR, resident documents are uploaded, admission payments are collected, and the admission packet is executed timely.
• Manage census and revenue, including census and payor changes within EMR; and verification, uploading, and interdepartmental communication of necessary documents.
• Responsible for payment and cash management, including daily deposit posting, monthly cash reconciliation, and ensuring that all deposit records and documentation are uploaded appropriately. Also responsible for daily processing of credit card payments.
• Perform required billing and collections functions and ensure all financially responsible parties/provider information is up to date in EMR and statements/collections letters are generated and sent timely. Responsible for submitting refund requests and IMEs per state guidelines. Also responsible for completing and submitting write-off requests.
• Accurately maintain the resident trust fund, issue refunds timely, daily processing of deposits to trust fund bank account, and daily postings of withdrawals, deposits, and refunds in trust fund software while following all state and federal guidelines. Also responsible for uploading all trust fund documentation to designated areas. Ensure statements are issued to all trust fund residents timely.
• Provide current and prospective team members with information about personnel policies, job duties, working conditions, wages, and benefits.
• Ensure completion of all I-9 and E-Verify with new hires within the first 3 days of employment. Submit and track online applicant background investigation requests to include appropriate state and/or nationwide criminal background checks, OIG checks, EMR checks, license verification, etc.
• Update HRIS database records and process paperwork for new hires, terminations, or other status changes as well as manage time, labor, and payroll process and ensure submission is timely. Ensure team member terminations are entered into the HRIS database within 24 hours of the event.
• Conduct new hire orientation, employee benefit education, onboarding, and process EANs with all appropriate supporting documentation.
• Ensure all new team members' onboarding paperwork and all other employment and/or verification documents are kept in the appropriate hard copy file and scanned into the HRIS database.
• Conduct audits of various payroll, benefit or other HR programs and recommend any corrective measures. Maintain applicable learning management system completion reports monthly and provide to the Administrator.
• Assist with the recruitment and interview process including running employment ads, planning and attending job fairs/recruiting and scheduling interviews.
• Maintains electronic records of residents and staff and complies with all federal, state, and local as it pertains to confide ntiality and HIPAA.

• 2 or more years of experience in the LTC/SNF Revenue Cycle
• Management. Strong working knowledge of Microsoft Office products (Excel, Word, Outlook).
• Must be able to work positively and collaboratively with residents, families, and facility and corporate departments.
• Basic knowledge of Resident Trust Fund processes and guidelines.
• Experience in Medicare and Medicaid eligibility, billing process and systems.
• Must be capable of maintaining regular attendance and working efficiently to meet deadlines.
• Must be capable of performing the essential functions of this job, with or without reasonable accommodation.